Customer Assistant - Food - Ludlow Simply Food

Marks & Spencer Plc; Ludlow; On-site; GBP 17,000 - 21,000; Full time

Job summary

Marks & Spencer PLC is recruiting a Customer Assistant for our Food section in the UK. You’ll be at the frontline, delivering five-star service at pace, and supporting store operations across shifts.

You’ll use digital tools such as Sparks App to assist customers, work as part of a high-energy team, and flexibly cover different areas as store demand changes. This frontline role offers clear progression for motivated colleagues.

Responsibilities

• Frontline role delivering five-star customer service at pace.
• Provide knowledge of M&S Food products and recommend offers.
• Utilise Sparks App and in-store devices to assist customers.
• Collaborate with team to maintain stock and smooth store operations.

Job description

Work Pattern

Monday 10:00-21:00
Tuesday 10:00-18:00
Wednesday 13:00-21:00
Friday 12:00-21:00
Saturday 12:00-21:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?