Customer Assistant - Administration Assistant - Hereford

Marks & Spencer Plc; Hereford; On-site; GBP 18,000 - 22,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant to be at the frontline of the UKs retail network. You will deliver five-star service, advise customers on products, and use Sparks App and in-store devices to assist shoppers in a fast-paced environment.

The role emphasizes resilience, team collaboration, and flexibility across store areas to meet customer demand head-on.

Qualifications

• Must be 18 years or older.
• Excellent customer service and ability to work under pressure.
• Willingness to assist across store areas and roll up sleeves.

Responsibilities

• Provide five-star service at pace in a busy store.
• Advise customers on products and trends, selling where appropriate.
• Utilise Sparks App and in-store devices to enhance customer experience.

Skills

Customer service

Team player

Digital literacy

Flexibility

Brand ambassador

Tools

Sparks App

In-store devices

Job description

Working Pattern

Week 1

Monday 07:00–11:00
Tuesday 07:00–11:00
Wednesday 07:00–11:00
Friday 07:00–11:00
Saturday 07:00–11:00

Week 2

Sunday 07:00–11:00
Monday 07:00–11:00
Wednesday 07:00–11:00
Thursday 07:00–11:00
Friday 07:00–11:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.