Customer Assistant - Administration Assistant - Lisburn

Marks & Spencer Plc; Lisburn; On-site; GBP 18,000 - 22,000; Part time

Job summary

Marks & Spencer Plc in Lisburn is seeking a Customer Assistant to be at the frontline of our busy store. You’ll deliver five-star service at pace, recommend and sell our latest products, and use Sparks App plus in-store devices to help customers find what they want.

You’ll thrive in a high‑pressure environment, be a resilient brand ambassador, and flex across store areas to meet customer demand with a smile and expert product knowledge.

Qualifications

• Frontline role requiring resilience and a can-do attitude.
• Customer-first mindset with strong product knowledge.
• Adaptable to changing store demands.
• Ability to deliver five-star service under pressure.

Responsibilities

• Deliver five-star service at pace to customers.
• Recommend and sell new products.
• Utilise Sparks App and in-store devices to assist customers.
• Work across different store areas with flexibility.

Skills

Customer service

Communication

Team player

Digital savvy

Tools

Sparks App

In-store devices

Job description

Work Pattern

Week 1

Wednesday 08:15-17:00
Friday 08:15-17:00

Week2

Wednesday 08:15-17:00
Saturday 0815-17:00

Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?