Customer Assistant - Administration Assistant - Hereford

MARKS&SPENCER; Hereford; On-site; GBP 12,000 - 15,000; Part time

Job summary

MARKS&SPENCER is seeking a Customer Assistant to be at the frontline of our fast-paced UK store network. You'll welcome customers, provide styling advice, and drive sales with five-star service during shift patterns that include early morning hours.

You'll be digitally confident, using Sparks App and in-store devices to help customers find products and complete purchases. We value resilience, teamwork, and a can-do attitude as you adapt to varying store demands day after day.

Qualifications

• Must be 18 years or older due to health and safety policy.
• Passion for product knowledge and delivering great service.
• Ability to work under pressure in a fast-paced retail environment.

Responsibilities

• Deliver five-star service at pace and advise on products.
• Sell and recommend new product lines to customers.
• Utilize Sparks App and in-store devices to assist customers.
• Maintain a high-energy, collaborative store atmosphere.

Skills

Customer focus

Communication

Teamwork

Sparks App usage

Tools

Sparks App

Job description

Working Pattern

Week 1

Monday 07:00-11:00

Tuesday 07:00-11:00

Wednesday 07:00-11:00

Friday 07:00-11:00

Saturday 07:00-11:00

Week 2

Sunday 07:00-11:00

Monday 07:00-11:00

Wednesday 07:00-11:00

Thursday 07:00-11:00

Friday 07:00-11:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join M&S as a Customer Assistant where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

That's a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?