Customer Assistant - Food - Aintree Retail Park

Marks and Spencer; Sefton; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section to be at the frontline of the UK’s fastest-growing retailer. You’ll deliver five-star service under pressure and be ready to roll up your sleeves to meet strong demand.

You’ll work early mornings, be digitally confident with Sparks App and store devices, and thrive in a fast-paced, team-based environment across multiple store areas.

Qualifications

• Must be 18 or older due to health and safety regulations.
• Strong customer service mindset with ability to stay calm under pressure.
• Willingness to work early mornings and weekends, including shifts like 04:00–08:00.

Responsibilities

• Provide fast, five-star service to customers on the shop floor.
• Use Sparks App and in-store devices to assist customers and complete transactions.
• Support different store areas as needed and adapt to changing demands.
• Collaborate with the team to maintain high store standards and drive sales.

Skills

Customer service

Digital literacy

Teamwork

Tools

Sparks App

In-store devices

Job description

Saturday 04:00-08:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you’ll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

All the details

Work Pattern

Monday 04:00-08:00

Wednesday 04:00-08:00

Saturday 04:00-08:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer This job role involves working early morning and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you’ll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?