Customer Assistant - Food (Through The Night) - Handforth

Marks and Spencer; Wilmslow; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks and Spencer (M&S) in Wilmslow seeks a Customer Assistant for our Food section. This frontline role requires resilience, delivering five-star service at pace and confidently recommending new food products to customers.

You'll be a brand ambassador who thrives under pressure, uses Sparks App and in-store devices, and is flexible to work across store areas to meet customer demand and ensure a seamless customer experience.

Qualifications

• Experience delivering high-quality customer service in a fast-paced retail environment.
• Ability to stay calm and focused during peak times and handle challenging situations.
• Comfort with using digital tools to enhance the customer experience.

Responsibilities

• Provide five-star service at pace to customers in the Food section.
• Promote and sell new food products, acting as a brand ambassador.
• Work across different store areas to meet customer demand.
• Utilise Sparks App and in-store devices to assist customers.

Skills

Customer service

Teamwork

Flexibility

Digital literacy

Tools

Sparks App

In-store devices

Job description

All the details

Work Pattern
Week 1
Friday: 22:00 - 08:00
Saturday: 22:00 - 08:00

Week 2
Thursday: 22:00 - 08:00
Friday: 22:00 - 08:00

This job role involves working through the night and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.