Customer Assistant

Marks & Spencer Plc; Kingswear; On-site; GBP 22,000 - 26,000; Full time

Job summary

Marks & Spencer Plc is looking for a Customer Assistant in Kingswear to join their Food section and deliver outstanding customer service. This role requires the ability to work efficiently during peak hours and embrace the fast-paced nature of retail.

The ideal candidate will be digitally confident, capable of utilizing tools like the Sparks App to enhance the shopping experience, and ready to contribute positively to the team.

If you enjoy a challenging frontline role and are ready to meet customer demands, this could be the role for you!

Qualifications

• Excellent customer service skills to thrive in high-pressure environments.
• Ability to adapt to various roles and responsibilities within the store.
• Strong knowledge of M&S Food products.

Responsibilities

• Deliver five-star customer service in a fast-paced retail environment.
• Utilize digital tools to enhance customer experience.
• Work collaboratively with team members to maintain store standards.

Skills

Customer service

Digital confidence

Team player

Flexibility

Tools

Sparks App

In-store devices

Job description

Work Pattern
Sunday 06:00 - 12:30
Saturday 05:00 - 11:30

Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.