Customer Assistant - Food - Hamilton RP

Marks & Spencer Plc; Hamilton; On-site; GBP 1,240,000 - 1,791,000; Part time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in our Food section to be at the frontline of our UK operation. You will deliver five-star service at pace, engage with customers, and confidently promote new food products.

The role requires resilience in a high-pressure environment and a willingness to work across store areas as shifts vary. Being digitally confident is essential; you will use Sparks App and in-store devices to ensure customers get the products they want when they need them.

Qualifications

• Customer service experience is desirable.
• Ability to work in a fast-paced retail environment.
• Comfort with using in-store tech like Sparks App.

Responsibilities

• Serve customers and upsell products in the Food section.
• Assist with stocking and shelf replenishment.
• Use Sparks App and in-store devices to enhance customer experience.
• Contribute to a high-energy team and maintain a positive store environment.

Skills

Customer service

Team player

Digital tools

Job description

Work Pattern:

Tuesday: 04:00 - 08:00
Friday: 04:00 - 08:00
Saturday: 04:00 - 08:00

Under 18 disclaimer

This job role involves working early morning and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.