Customer Assistant - Food -Aintree Retail Park

Marks and Spencer; Sefton; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Unsocial premium £3.00 p/h

Job summary

Marks & Spencer in the UK is seeking a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service at pace and supporting store operations to meet customer demand.

You’ll work weekend evenings in a fast-paced, high-energy environment. Being digitally confident and a team player will help you excel while you help drive sales and guest satisfaction across our fresh-food ranges.

Qualifications

• Customer-facing role in food retail with a focus on service.
• Willingness to work late evenings and weekends.
• Ability to use digital tools and in-store devices.

Responsibilities

• Provide five-star service to customers at pace.
• Support across store areas as needed to meet demand.
• Promote and sell new food products to customers.
• Be a resilient team player in a high-activity environment.

Skills

Customer service

Retail experience

Teamwork

Flexible

Digital tools

Tools

Sparks App

In-store devices

Job description

Saturday 19:00-23:00

and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Work Pattern

Week1

Sunday 17:00-21:00

Wednesday 19:00-23:00

Friday 19:00-23:00

Saturday 19:00-23:00

Under 18 disclaimer

This job role involves working late nights

and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll your sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?