Customer Assistant - Fashion, Home & Beauty - Cambridge

Marks and Spencer; Cambridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company is seeking a Customer Assistant for their Clothing & Home section in Cambridge. In this role, you will serve customers, maintain store standards, and achieve sales targets while providing exceptional service. We're looking for enthusiastic individuals passionate about fashion. Training will be provided to enhance digital engagement with customers.

Qualifications

• Passionate about fashion and customer service.
• Ability to learn and recommend products effectively.
• Ready to engage with and understand customer needs.

Responsibilities

• Serve customers efficiently on the shop floor.
• Keep the store clean and tidy with stocked shelves.
• Monitor and achieve daily sales targets.
• Engage proactively with customers for better service.
• Build expert product knowledge to aid sales.
• Utilise digital tools to enhance customer experience.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Adaptability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.

You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Working Pattern

• Week 1: Sunday 10:30-19:00; Wednesday 11:30-20:00; Thursday 11:30-20:00; Friday 11:30-20:00
• Week 2: Sunday 10:30-19:00; Monday 11:30-20:00; Thursday 11:30-20:00; Friday 11:30-20:00

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.