Customer and Trading Manager - Nightshift

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer and Trading Manager for the night shift in London. This role is a fantastic opportunity to kickstart or advance your retail management career, focusing on operational excellence and team leadership. You will oversee the overnight team, ensuring that the store is ready for the day ahead while delivering exceptional customer service. With comprehensive training and support, you'll develop the skills necessary to thrive in a dynamic retail environment. Join a diverse and award-winning employer that values your contributions and offers numerous opportunities for growth and development.

Benefits

Nightshift premium

4 night work week

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Qualifications

• Ability to lead and motivate a team effectively.
• Strong organizational skills for managing shifts and resources.

Responsibilities

• Lead the overnight team and ensure smooth store operations.
• Manage team performance and conduct thorough handovers.

Skills

Team Leadership

Operational Management

Customer Service

Planning and Organization

Education

High School Diploma

Management Training

Job description

Customer and Trading Manager - Nightshift, London

Client:

Sainsbury's

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

7bc017de6e1b

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Night shift is where the magic happens. Deliveries come in, shelves are restocked and everything has to be ready for the working day. It’s a great place to start, or develop, your retail management career, because it’ll help you develop all the skills you need.

You’ll lead the overnight team and be responsible for what happens instore during your shift; and great training will give you the confidence to lead your team, plan resources effectively and ensure customers are always delighted.

What you’ll be doing:

Our purpose is that driven by our passion for food, together we serve and help every customer.

Your team will restock shelves, take in warehouse deliveries and help with overnight online picking. You’ll make sure that everything is exactly where it’s needed for colleagues and customers in the morning. Your focus will be operational in-store management — smoothly running the shift during the night, managing your team’s performance and time, and demonstrating a decisive, organised and inclusive approach.

Whilst on shift you’ll be ultimately responsible for making sure it runs like clockwork. In collaboration with other managers, you’ll be planning shift patterns and activities in advance. And at the end of your shift, you’ll do a thorough handover to the next Manager.

We’ll give you the time and space you need to do all that properly. Because when our teams work really well together, our customers notice.

Who you are:

This is a great way to begin your management career in retail, or to develop the skills you already have and make them first-class. Our customers are always looking for that something extra special instore, and your ability to guide, motivate and inspire your team of colleagues will be key to achieving that.

Our structure gives clear management presence across the full range of opening hours so that our customers and colleagues always feel able to ask for help or offer solutions when things aren’t going so well. You’ll ultimately be responsible for making everything as good as it can be. We’re an award-winning diverse employer so you’ll nurture a team where everyone feels supported to be themselves.

How you can develop:

When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you'll build alongside your manager. They will support and coach you to deliver great performance, whilst having plenty of time to develop.

There are plenty of opportunities for you to stretch and develop your skills so just let us know when you’re ready to take on more. Remember, you’ll be part of the Sainsbury’s family so you’ll never, ever be short of options.

What we’ll give you:

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for all our colleagues, including:

1. Nightshift premium - up to £4,500 annually for working nights, where eligible
2. 4 night week - our full-time nightshift managers work their hours across 4 nights
3. Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
4. Free food and hot drinks provided for Colleagues in all our stores.
5. Generous holiday entitlement, maternity and paternity leave
6. Pension - we’ll match 4-7% of your pension contributions
7. Sainsbury’s share scheme - build up an investment at discounted prices
8. Wellbeing support - access to emotional support, counselling, legal and financial advice
9. Colleague networks - link with like-minded people to help fulfil your potential
10. Cycle to Work scheme - hire a new bike and cycling equipment, whilst saving on tax and NI
11. Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Click ‘apply’ to start your Sainsbury’s journey.