Customer and Trading Manager - Nightshift

TN United Kingdom; Chelmsford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Customer and Trading Manager for the night shift in Chelmsford. This role involves leading a team to ensure smooth operations during overnight hours, focusing on customer satisfaction and team performance. The position offers a competitive salary with additional nightshift premiums and various benefits, including discounts and wellbeing support.

Benefits

Nightshift premium — up to £4,500 annually for eligible roles

4-night workweek

Discount card — 10% off shopping

Free food and hot drinks in-store

Generous holiday, maternity, and paternity leave

Pension scheme — company matches 4-7.5% of contributions

Sainsbury’s share scheme — investment opportunities

Wellbeing support — access to emotional support

Colleague networks — connect with like-minded colleagues

Cycle to Work scheme

Qualifications

• Ability to guide, motivate, and inspire a team.
• Experience in retail management is beneficial.

Responsibilities

• Lead the overnight team and manage in-store activities.
• Ensure customer satisfaction and operational efficiency during night shifts.
• Conduct thorough handovers to the next manager.

Skills

Leadership

Team Management

Organizational Skills

Job description

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Customer and Trading Manager - Nightshift, Chelmsford

Client: Sainsbury's

Location: Chelmsford

Job Category: Other

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EU work permit required: Yes

Job Reference:

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

Night shift is where the magic happens. Deliveries come in, shelves are restocked, and everything has to be ready for the working day. It’s a great place to start or develop your retail management career because it helps you develop essential skills.

You’ll lead the overnight team, responsible for in-store activities during your shift. Great training will equip you with the confidence to lead your team, plan resources effectively, and ensure customer satisfaction.

What you’ll be doing

Our purpose is driven by our passion for food: together, we serve and help every customer.

Your team will restock shelves, handle warehouse deliveries, and assist with overnight online picking. You’ll ensure everything is in the right place for colleagues and customers in the morning. Your focus will be on operational in-store management — running the night shift smoothly, managing team performance and time, and demonstrating a decisive, organized, and inclusive approach.

We recognize that working at night isn’t for everyone, and an additional annual premium of up to £4,500 is added to salaries for eligible nightshift management roles.

While on shift, you’ll be ultimately responsible for ensuring everything runs seamlessly. You’ll collaborate with other managers to plan shift patterns and activities in advance. At the end of your shift, you’ll conduct a thorough handover to the next manager.

We’ll provide the time and space needed to do this properly because when our teams work well together, our customers notice.

Who you are

This role is a great way to start your management career in retail or to develop existing skills. Our customers expect that little extra in-store, and your ability to guide, motivate, and inspire your team will be key to achieving this.

Our structure ensures management presence across all opening hours so that customers and colleagues can ask for help or offer solutions when needed. You’ll be responsible for making everything as good as it can be. We’re an award-winning, diverse employer, and you’ll nurture a team where everyone feels supported to be themselves.

How you can develop

Joining us, you’ll receive a clear induction and training plan tailored to your needs, built alongside your manager. They will support and coach you to perform well while providing opportunities for growth.

There are many chances to stretch and develop your skills — just let us know when you’re ready for more. Remember, you’re part of the Sainsbury’s family, so options are always available.

What we’ll give you

Salary depends on your experience, store size, complexity, and location. We also offer a range of benefits for managers, including:

• Nightshift premium — up to £4,500 annually for eligible roles
• 4-night workweek — our full-time nightshift managers work these hours across 4 nights
• Discount card — 10% off shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% at Argos on pay days
• Free food and hot drinks in-store
• Generous holiday, maternity, and paternity leave
• Pension scheme — company matches 4-7.5% of contributions
• Sainsbury’s share scheme — investment opportunities at discounted rates
• Wellbeing support — access to emotional support, counseling, legal, and financial advice
• Colleague networks — connect with like-minded colleagues to support your potential
• Cycle to Work scheme — hire a bike and cycling equipment, saving on tax and NI
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more

Click ‘apply’ to start your Sainsbury’s journey