Customer and Trading Manager - Nightshift

TN United Kingdom; Luton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in retail is seeking a Customer and Trading Manager for night shifts in Luton. This role involves leading an overnight team, ensuring operational efficiency, and enhancing customer satisfaction. With opportunities for growth and a supportive environment, you will manage resources effectively and motivate your team to deliver the best service possible. The position offers a nightshift premium and various benefits, making it an excellent opportunity for those looking to advance their management career in retail.

Benefits

Nightshift premium - up to £4,500 annually

4-night workweek for full-time managers

10% discount at Sainsbury’s

Free food and hot drinks in stores

Generous holiday, maternity, and paternity leave

Pension scheme with employer contributions

Wellbeing support including counseling

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Ability to motivate and inspire the team.
• Experience in retail management is a plus.

Responsibilities

• Lead the overnight team and manage in-store activities.
• Ensure customer satisfaction and smooth operational management during the night.
• Plan shift patterns and provide handovers.

Skills

Leadership

Team Motivation

Operational Management

Job description

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Customer and Trading Manager - Nightshift, Luton

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Client:

Sainsbury's

Location:

Luton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3687ac284270

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Night shift is where the magic happens. Deliveries come in, shelves are restocked, and everything has to be ready for the next working day. It’s a great place to start or develop your retail management career because it helps you develop essential skills.

You’ll lead the overnight team and be responsible for in-store activities during your shift; with great training, you'll gain confidence to lead your team, plan resources effectively, and ensure customer satisfaction.

What you’ll be doing

Our purpose is to serve and help every customer through our passion for food.

Your team will restock shelves, handle warehouse deliveries, and assist with overnight online picking. You’ll ensure everything is in place for colleagues and customers in the morning. Your focus will be operational management during the night — running the shift smoothly, managing performance and time, and demonstrating a decisive, organized, and inclusive approach.

We recognize that working at night isn’t for everyone, and an additional annual premium of up to £4,500 is added to salaries for eligible nightshift management roles.

While on shift, you’ll be responsible for ensuring everything runs seamlessly. In collaboration with other managers, you’ll plan shift patterns and activities in advance. At the end of your shift, you’ll provide a thorough handover to the next manager.

We’ll give you the time and space needed to do all this properly because effective teamwork enhances customer experience.

Who you are

This role is a great way to start your management career in retail or to develop your existing skills. Our customers seek that extra special touch in-store, and your ability to motivate and inspire your team is key to achieving this.

Our structure provides clear management presence across opening hours, so customers and colleagues can always ask for help or offer solutions. You’ll be responsible for making everything as good as it can be. We are an award-winning, diverse employer, and you’ll nurture a team where everyone feels supported to be themselves.

How you can develop

Joining us, you’ll receive a clear induction and a tailored training plan developed with your manager. They will support and coach you to deliver great performance and help you grow. There are many opportunities to stretch and develop your skills, so let us know when you’re ready for more. Remember, you’ll be part of the Sainsbury’s family with endless options for growth.

What we’ll give you

Salary depends on your experience, store size, complexity, and location. We also offer a range of benefits for our managers, including:

• Nightshift premium - up to £4,500 annually for eligible roles
• 4-night workweek for full-time nightshift managers
• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and at Argos on pay days
• Free food and hot drinks in stores
• Generous holiday, maternity, and paternity leave
• Pension scheme with 4-7.5% employer contributions
• Sainsbury’s share scheme for investment opportunities
• Wellbeing support including counseling, legal, and financial advice
• Colleague networks for support and growth
• Cycle to Work scheme for bike and equipment hire
• Special offers on gym memberships, holidays, retail vouchers, and more

Click ‘apply’ to start your Sainsbury’s journey