Customer and Trading Manager - Nightshift

TN United Kingdom; Stevenage; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Customer and Trading Manager for the night shift in Stevenage. This role involves managing store operations, leading a team, and ensuring customer satisfaction during overnight hours. With a focus on operational management, this position offers a clear path for career development and includes a nightshift premium of up to £4,500 annually.

Benefits

Nightshift premium — up to £4,500 annually for eligible roles

4-night workweek

Discount card — 10% off at Sainsbury’s

Free food and hot drinks in stores

Generous holiday, maternity, and paternity leave

Pension scheme — employer matching of 4-7.5%

Sainsbury’s share scheme — investment opportunities

Wellbeing support — emotional support, counseling

Colleague networks — connect with like-minded colleagues

Cycle to Work scheme

Qualifications

• Ability to motivate and inspire a team.
• Experience in retail management is a plus.

Responsibilities

• Lead the overnight team and manage store operations.
• Plan shift patterns and activities with other managers.
• Ensure customer satisfaction and operational efficiency.

Skills

Leadership

Team Management

Operational Management

Job description

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Customer and Trading Manager - Nightshift, Stevenage

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Client:

Sainsbury's

Location:

Stevenage

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5ea2390ec017

Job Views:

3

Posted:

19.05.2025

Expiry Date:

03.07.2025

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Job Description:

Night shift is where the magic happens. Deliveries come in, shelves are restocked, and everything has to be ready for the next day. It’s a great starting point or development opportunity in retail management, helping you develop essential skills.

You’ll lead the overnight team, managing store operations during your shift. Training will equip you with the confidence to lead your team, plan resources effectively, and ensure customer satisfaction.

What you’ll be doing

Our purpose is to serve and help every customer, driven by our passion for food.

Your team will restock shelves, handle warehouse deliveries, and assist with overnight online picking. You’ll ensure everything is in place for the morning. Your focus will be on operational management — running the shift smoothly, managing performance and time, and demonstrating a decisive, organized, and inclusive approach.

Working at night isn’t for everyone, but an additional annual premium of up to £4,500 is offered for nightshift management roles, where eligible.

During your shift, you’ll be responsible for the shift’s success. You’ll plan shift patterns and activities with other managers and provide a thorough handover at the end of your shift.

We provide the necessary time and space to perform these duties effectively. When our teams collaborate well, our customers notice.

Who you are

This role is ideal to begin or develop your management career in retail. Your ability to motivate and inspire your team is key to delivering excellent customer experiences.

Our structure ensures management presence across operating hours, enabling customers and colleagues to seek help or offer solutions. You’ll be responsible for making everything as good as it can be. We are an award-winning, diverse employer, supporting everyone to be themselves.

How you can develop

Joining us includes a clear induction, orientation, and a tailored training plan developed with your manager. They will support and coach you to perform well and grow.

There are many opportunities to develop your skills—just let us know when you’re ready for more. As part of the Sainsbury’s family, you’ll always have options.

What we’ll give you

Your salary will depend on your experience, store size, complexity, and location. We also offer a range of benefits for managers, including:

• Nightshift premium — up to £4,500 annually for eligible roles
• 4-night workweek — full-time nightshift managers work across 4 nights
• Discount card — 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increased discounts on Fridays, Saturdays, and paydays
• Free food and hot drinks in stores
• Generous holiday, maternity, and paternity leave
• Pension scheme — employer matching of 4-7.5%
• Sainsbury’s share scheme — investment opportunities at discounted rates
• Wellbeing support — emotional support, counseling, legal, and financial advice
• Colleague networks — connect with like-minded colleagues
• Cycle to Work scheme — hire bikes and equipment, saving on taxes
• Special offers on gym memberships, holidays, retail vouchers, and more

Click ‘apply’ to start your Sainsbury’s journey