IT Sales Support Executive

Focus Group; Shoreham-by-Sea; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

25 days holiday

Discounts

Employee Assistance Programme

Career development

Job summary

Focus Group is looking for a friendly IT Sales Support Executive to join the IT Sales team in Shoreham-by-Sea. You’ll help keep the team running smoothly, assist customers, suppliers and colleagues with timely responses and accurate information.

The permanent role offers Monday–Friday, 9:00–17:30, with a £26,000 annual salary. No IT expert is required; attitude, willingness to learn and strong organisation are valued. Apply today to kick-start your IT career.

Qualifications

• Strong interpersonal skills with a friendly, confident manner.
• Positive, can-do attitude and proactive approach to questions.
• Excellent organisation and attention to detail.
• Comfortable using Microsoft Outlook, Excel and Word.

Responsibilities

• Be the go-to person: manage the IT sales inbox, respond to queries and ensure nothing is missed.
• Keep things moving: process orders, manage renewals and maintain customer accounts and licences.
• Talk to our suppliers: liaise with vendors such as Microsoft to resolve queries.
• Get stuck into the details: support billing checks and sales administration.
• Work as one team: build relationships across IT Sales and Pre-Sales to deliver a great customer experience.

Skills

People skills

Customer service

Team player

Microsoft Office

Tools

Microsoft Office

Job description

IT Sales Support Executive

Department: IT & Cyber

Employment Type: Permanent

Location: Shoreham-by-Sea

Compensation: £26,000 / year

Description

Job Title: Sales Support Executive

Location: Shoreham By-Sea

Hours: Monday - Friday 9.00 - 17.30

Salary: £26,000

(Internal Use Only | Job level: Associate)

Great with people? Ready to kick-start your career in IT?

At Focus Group, great customer service starts with great people. We're looking for a Sales Support Executive to join our IT Sales team – someone who's confident chatting to people, enjoys solving problems and takes pride in getting things right.

You don't need to be an IT expert or tick every box on a job description. We're more interested in your attitude, personality and how you work with others. If you're organised, approachable and ready to learn, we'd love to hear from you.

What you'll be doing

You'll play an important role in keeping our IT Sales team running smoothly, helping colleagues, customers and suppliers get the answers and support they need.

• Be the go-to person: Manage the IT sales inbox, respond to queries and make sure nothing gets missed.


• Keep things moving: Process orders, manage renewals and help keep customer accounts and licences up to date.


• Talk to our suppliers: Liaise with vendors such as Microsoft to resolve queries and keep things running smoothly.


• Get stuck into the details: Support with billing checks, sales administration and making sure information is accurate.


• Work as one team: Build great relationships with colleagues across IT Sales and Pre-Sales, helping everyone deliver a brilliant customer experience.

No two days will be quite the same, so you'll need to be happy juggling different tasks, having conversations and working together to get things done.

What we're looking for

We're much more interested in who you are and how you approach things than how long you've been doing the job.

You’ll fit right in if you're someone who:

• Enjoys talking to people and can hold a friendly, confident conversation.


• Has a positive, can-do attitude and isn't afraid to ask questions.


• Is organised, pays attention to detail and likes getting things right.


• Enjoys helping people and finding solutions when something doesn't go to plan.


• Is a team player who brings energy, personality and a willingness to learn.


• Is computer literate and comfortable using Microsoft Office packages, particularly Outlook, Excel and Word.

Any experience in customer service, sales support or administration would be great, but it's not about having the perfect CV. An interest in IT is a bonus, and we'll support you in learning the rest.

Here’s a taste of what you can expect:

• £26,000 salary plus company and personal performance bonus.


• 25 days' holiday, plus bank holidays and your birthday off.


• Recognition and rewards, including opportunities to win vouchers and trips abroad.


• Hundreds of retail and gym discounts.


• Employee Assistance Programme, with access to support when you need it.


• Opportunities to learn, develop and build your career within a growing technology business.

You don't need to be an IT specialist to make a difference here. If you're someone who enjoys working with people, communicates well and wants to learn in a supportive, fast-paced team, we'd love to hear from you.