Application Support Specialist

Digital Appointments; Stafford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company car or car allowance

Generous travel expenses

Comprehensive training

Career progression

Job summary

Digital Appointments is seeking a Software Support Specialist for a field-based role across the UK. You will install the company’s software at client sites, provide hands-on training, and support customers through onboarding to ensure smooth operation.

You’ll travel to client sites, manage schedules, and act as the on-site face of the company. Full training is provided on the platform and installation processes, with opportunities for progression within a growing SaaS business.

Qualifications

• Excellent communication and interpersonal skills with daily client interaction.
• Strong problem-solving skills and a sharp eye for detail.
• Proactive, organised and professional in approach.
• A full UK driving licence is essential with willingness to travel nationwide.

Responsibilities

• Install the platform’s software at client sites across the UK.
• Deliver hands-on user training and post-installation support.
• Tailor installations to each client’s requirements.
• Manage installation schedule, documentation and customer feedback.
• Represent the business professionally at every client interaction.
• Build trusted relationships that encourage repeat business.

Skills

Communication

Problem-solving

Organisational skills

Time management

Job description

An excellent opportunity has arisen to join a leading and rapidly growing SaaS software platform based in Stoke-on-Trent, as a Software Support Specialist.

This is a field-based role working with an impressive portfolio of clients across the UK, installing the company's software and supporting customers through their onboarding journey.

You'll be the friendly, capable face customers meet on-site the person who ensures their software goes in smoothly, their team knows how to use it, and their business is up and running with confidence. Full training will be provided on the platform, systems and installation processes, so you'll be well set up to represent the business with expertise from day one.

If you enjoy the mix of technology and people, take pride in delivering great service, and like the variety that comes with a field-based role, this one is worth a serious look.

What you’ll be doing:

• Installing the platform’s software at client sites across the UK
• Delivering hands-on user training and post-installation support to help customers get the most out of the system
• Working closely with clients to tailor installations to their specific requirements
• Managing your own installation schedule, documentation and customer feedback
• Acting as a professional ambassador for the business at every customer interaction
• Building trusted working relationships that keep clients coming back

What we’re looking for:

• Previous experience in software support, application support or a similar customer-facing technical role field-based experience is a plus but not essential
• Excellent communication and interpersonal skills you'll be face-to-face with clients daily
• Strong problem-solving skills and a sharp eye for detail
• Proactive, organised and professional in your approach
• A full UK driving licence is essential, along with a willingness to travel nationwide, including overnight stays where needed
• Comfortable managing your own diary and working independently on the road

What’s on offer:

• Company car or car allowance your choice
• Generous expenses policy covering travel, hotels and meals
• Comprehensive training on the platform, systems and installation process
• Ongoing development and progression opportunities within a growing tech business
• The chance to join a well-respected, expanding SaaS company where your work genuinely matters