Customer Analytics Manager - 12-month FTC

Clearly Jobs Ltd.; Greater London; Hybride; GBP 63 000 - 77 000; Plein temps

Résumé du poste

Clearly Jobs Ltd. in London is seeking a Customer Analytics Manager on a 12-month FTC to lead the customer analytics agenda and deliver commercially actionable insights.

You will work with senior stakeholders across the business to shape customer retention, loyalty and profitability through advanced analytics and effective reporting. You will own segmentation, profiling, and KPI tracking, applying techniques such as clustering and predictive modelling, while mentoring juniors and driving

Qualifications

• Strong SQL skills and experience with large customer datasets.
• Expertise in customer analytics, CRM analytics, or related fields.
• Experience with customer segmentation, clustering, and predictive modeling.
• Proficient in data visualisation and BI reporting.
• Excellent stakeholder management and communication skills.
• Experience mentoring or leading projects is a plus.

Responsabilités

• Own the customer analytics agenda and deliver insights on retention, loyalty, profitability.
• Lead reporting, KPI tracking, and deep-dive analyses.
• Develop segmentation strategies to support decision-making.
• Apply clustering, regression, predictive modelling and campaign measurement.
• Translate findings into clear, commercially focused recommendations.
• Mentor junior team members and partner with other functions.
• Drive data-led decision-making across the organisation.

Connaissances

SQL

Customer analytics

BI tools

Stakeholder management

Data visualization

Statistical analysis

Description du poste

Customer Analytics Manager (12 Month FTC)

London (Hybrid, 3 days per week)

Up to £70,000

An exciting opportunity has arisen for a Customer Analytics Manager to join a well-established consumer business on a 12-month fixed-term contract. This role offers the chance to lead the customer analytics agenda, shape strategic decision-making, and deliver insights that directly influence customer retention, loyalty, profitability, and growth. You'll work with senior stakeholders across the business and play a key role in driving a customer-centric culture through data.

The Company

They are a leading consumer-focused retail organisation with a significant UK presence and a large, engaged customer base across both digital and physical channels. Data and analytics are central to their decision-making, with a mature analytics function that supports commercial, customer, marketing, and operational strategy.

The wider analytics team brings together specialists across customer analytics, data science, marketing analytics, and AI. Over recent years, they have invested heavily in improving how customer data is used across the business, creating a strong environment for analytics professionals to make a genuine commercial impact.

The Role

You will:

• Own the customer analytics agenda, delivering insight across customer behaviour, retention, loyalty, profitability, and lifetime value.
• Lead customer reporting, KPI tracking, and deep-dive analysis to identify opportunities and risks.
• Develop meaningful customer segmentation and profiling strategies to support business decision-making.
• Apply advanced analytical techniques including clustering, regression analysis, predictive modelling, and campaign measurement.
• Translate complex findings into clear, commercially focused recommendations for senior stakeholders.
• Build strong relationships across multiple business functions, acting as a trusted analytics partner.
• Support the ongoing development of customer understanding and help drive data-led decision-making across the organisation.
• Contribute to analytical best practice and mentor junior team members where required.

Your Skills & Experience

• Strong SQL skills and experience working with large customer datasets.
• Expertise in customer analytics, customer insight, or CRM analytics.
• Experience delivering customer segmentation, clustering, predictive modelling, and statistical analysis.
• Strong data visualisation and reporting experience using modern BI tools.
• Excellent stakeholder management and communication skills, with the ability to influence non-technical audiences.
• Exposure to analytical techniques such as k-means clustering, regression modelling, random forest, or similar methods.
• Experience leading projects and managing multiple priorities in a commercial environment.
• Previous mentoring or line management experience would be beneficial.

What They Offer

• Opportunity to lead a high-profile customer analytics function.

• Exposure to senior stakeholders and strategic decision-making.
• Collaborative analytics environment with strong investment in data and insight capabilities.
• The chance to make a measurable impact on customer strategy within a well-established business.

How to Apply

If you are passionate about customer analytics and enjoy turning data into commercially actionable insight, please apply today to learn more about this Customer Analytics Manager opportunity.