Customer Analytics Lead — 12-Month FTC | Hybrid London

Clearly Jobs Ltd.; Greater London; Hybrid; GBP 63,000 - 77,000; Full time

Job summary

Clearly Jobs Ltd. in London is seeking a Customer Analytics Manager on a 12-month FTC to lead the customer analytics agenda and deliver commercially actionable insights.

You will work with senior stakeholders across the business to shape customer retention, loyalty and profitability through advanced analytics and effective reporting. You will own segmentation, profiling, and KPI tracking, applying techniques such as clustering and predictive modelling, while mentoring juniors and driving

Qualifications

• Strong SQL skills and experience with large customer datasets.
• Expertise in customer analytics, CRM analytics, or related fields.
• Experience with customer segmentation, clustering, and predictive modeling.
• Proficient in data visualisation and BI reporting.
• Excellent stakeholder management and communication skills.
• Experience mentoring or leading projects is a plus.

Responsibilities

• Own the customer analytics agenda and deliver insights on retention, loyalty, profitability.
• Lead reporting, KPI tracking, and deep-dive analyses.
• Develop segmentation strategies to support decision-making.
• Apply clustering, regression, predictive modelling and campaign measurement.
• Translate findings into clear, commercially focused recommendations.
• Mentor junior team members and partner with other functions.
• Drive data-led decision-making across the organisation.

Skills

SQL

Customer analytics

BI tools

Stakeholder management

Data visualization

Statistical analysis

Job description

Clearly Jobs Ltd. in London is seeking a Customer Analytics Manager on a 12-month FTC to lead the customer analytics agenda and deliver commercially actionable insights.

You will work with senior stakeholders across the business to shape customer retention, loyalty and profitability through advanced analytics and effective reporting. You will own segmentation, profiling, and KPI tracking, applying techniques such as clustering and predictive modelling, while mentoring juniors and driving