Customer Analytics Manager - 12 month FTC

Harnham; Greater London; Sur place; GBP 63 000 - 77 000; Plein temps

Résumé du poste

Harnham is seeking a Customer Analytics Manager to own the customer analytics function for a major consumer brand. You will shape how customer insight influences business strategy, partnering with senior stakeholders to drive growth, retention and commercial performance.

This maternity cover role offers visibility and impact. You will lead analytics projects on retention, loyalty and lifetime value, deliver insightful reports, and develop segmentation frameworks.

Qualifications

• Strong commercial experience in customer analytics, customer insight or customer strategy.
• Advanced SQL skills and experience with data visualisation tools.
• Experience delivering customer segmentation, clustering, predictive modelling and regression analysis projects.
• Understanding of customer behaviour, retention, loyalty and lifetime value metrics.
• Ability to communicate complex analytical findings to non-technical stakeholders.
• Experience influencing senior stakeholders and driving data-led decision-making.
• Exposure to team leadership, mentoring or line management is advantageous.
• Experience using SQL, Python or similar analytics technologies.

Responsabilités

• Own customer analytics projects across retention, loyalty, profitability and CLV.
• Deliver customer reporting, insight packs and deep-dive analysis for senior stakeholders.
• Develop segmentation and profiling frameworks to identify trends and opportunities.
• Apply clustering, predictive modelling and regression analysis techniques.
• Translate complex analysis into clear, commercially actionable recommendations.
• Partner with multiple business functions to drive analytics insights.
• Support strategic decisions with customer-focused insight and best practices.

Outils

SQL

Python

Data visualization

Description du poste

Up to £70,000 + Benefits

This is an exciting opportunity for a Customer Analytics Manager to take ownership of a well-established customer analytics function within a major consumer-focused organisation. You'll play a key role in shaping how customer insight influences business strategy, partnering with senior stakeholders to drive customer growth, retention, and commercial performance. As a maternity cover position, this role offers significant visibility and the chance to make an immediate impact.

The Company

They are a well-known consumer brand with a significant multi-channel presence and a large, engaged customer base. Customer insight sits at the heart of their decision-making, and they have invested heavily in developing a sophisticated analytics capability across customer, marketing, data, and AI functions.

Their analytics team has successfully embedded customer-led decision-making across the wider business, helping stakeholders better understand customer behaviour and make more informed commercial decisions. You'll join a collaborative, insight-driven environment where analytics plays a central role in business strategy.

The Role

As Customer Analytics Manager, you will lead the customer analytics agenda and deliver strategic insight across the customer lifecycle.

Key responsibilities include:

• Owning customer analytics projects across retention, loyalty, profitability, and customer lifetime value.
• Delivering customer reporting, insight packs, and deep-dive analysis for senior stakeholders.
• Developing customer segmentation and profiling frameworks to identify behavioural trends, opportunities, and risks.
• Applying advanced analytical techniques including clustering, predictive modelling, regression analysis, and campaign measurement.
• Translating complex analysis into clear, commercially actionable recommendations.
• Acting as a trusted analytics partner across multiple business functions.
• Supporting and influencing strategic decisions through customer-focused insight.
• Contributing to the ongoing development of customer analytics methodologies and best practices.

Your Skills & Experience

To be successful in this Customer Analytics Manager role, you will have:

• Strong commercial experience in customer analytics, customer insight, or customer strategy.
• Advanced SQL skills and experience with data visualisation tools.
• Experience delivering customer segmentation, clustering, predictive modelling, and regression analysis projects.
• Strong understanding of customer behaviour, retention, loyalty, and lifetime value metrics.
• The ability to communicate complex analytical findings to non-technical stakeholders.
• Experience influencing senior stakeholders and driving data-led decision-making.
• Exposure to team leadership, mentoring, or line management would be advantageous.
• Experience using analytical tools such as SQL, Python, or similar analytics technologies is beneficial.

What They Offer

• Opportunity to lead high-impact customer analytics projects.
• Exposure to senior stakeholders across multiple business functions.
• Collaborative analytics environment with strong investment in data and insight capabilities.
• The chance to further develop leadership and strategic analytics expertise.