Customer Analytics Manager

Harnham; Greater London; On-site; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Leadership exposure

Senior stakeholder access

Analytics collaboration

Impactful projects

Job summary

Harnham is seeking a Customer Analytics Manager for a 12-month fixed-term contract to lead the customer analytics agenda across retention, loyalty, profitability, and lifetime value. The role partners with senior stakeholders to shape commercial decisions and foster a data-driven culture.

You will own segmentation and profiling strategies, apply advanced techniques, and translate findings into actionable recommendations while mentoring junior staff and collaborating across functions.

Qualifications

• Strong SQL skills with large datasets.
• Experience in customer analytics or CRM analytics.
• Proven ability in segmentation, clustering, predictive modelling, and statistics.
• Proficient data visualisation and reporting with modern BI tools.
• Excellent stakeholder communication and influence.
• Exposure to clustering, regression, RF or similar methods.
• Experience leading projects and prioritising work.

Responsibilities

• Own the customer analytics agenda and deliver insights on retention, loyalty, profitability, and lifetime value.
• Lead customer reporting, KPI tracking, and deep-dive analyses to identify opportunities and risks.
• Develop segmentation and profiling strategies to support business decisions.
• Apply advanced analytics including clustering, regression, predictive modelling, and campaign measurement.
• Translate findings into clear, commercially-focused recommendations for senior stakeholders.
• Build relationships across functions and act as analytics partner.
• Support data-driven decision-making and ongoing customer understanding.
• Mentor junior team members and contribute to best practices.

Skills

SQL analytics

CRM analytics

Segmentation & modelling

Data visualisation

Stakeholder management

ML techniques

Project leadership

Mentoring

Education

Degree in analytics/related field

Tools

BI tools

Job description

Up to £70,000

An exciting opportunity has arisen for a Customer Analytics Manager to join a well-established consumer business on a 12-month fixed-term contract. This role offers the chance to lead the customer analytics agenda, shape strategic decision-making, and deliver insights that directly influence customer retention, loyalty, profitability, and growth. You'll work with senior stakeholders across the business and play a key role in driving a customer-centric culture through data.

The Company

They are a leading consumer-focused retail organisation with a significant UK presence and a large, engaged customer base across both digital and physical channels. Data and analytics are central to their decision-making, with a mature analytics function that supports commercial, customer, marketing, and operational strategy.

The wider analytics team brings together specialists across customer analytics, data science, marketing analytics, and AI. Over recent years, they have invested heavily in improving how customer data is used across the business, creating a strong environment for analytics professionals to make a genuine commercial impact.

The Role

You will:

• Own the customer analytics agenda, delivering insight across customer behaviour, retention, loyalty, profitability, and lifetime value.
• Lead customer reporting, KPI tracking, and deep-dive analysis to identify opportunities and risks.
• Develop meaningful customer segmentation and profiling strategies to support business decision-making.
• Apply advanced analytical techniques including clustering, regression analysis, predictive modelling, and campaign measurement.
• Translate complex findings into clear, commercially focused recommendations for senior stakeholders.
• Build strong relationships across multiple business functions, acting as a trusted analytics partner.
• Support the ongoing development of customer understanding and help drive data-led decision-making across the organisation.
• Contribute to analytical best practice and mentor junior team members where required.

Your Skills & Experience

• Strong SQL skills and experience working with large customer datasets.
• Expertise in customer analytics, customer insight, or CRM analytics.
• Experience delivering customer segmentation, clustering, predictive modelling, and statistical analysis.
• Strong data visualisation and reporting experience using modern BI tools.
• Excellent stakeholder management and communication skills, with the ability to influence non-technical audiences.
• Exposure to analytical techniques such as k-means clustering, regression modelling, random forest, or similar methods.
• Experience leading projects and managing multiple priorities in a commercial environment.
• Previous mentoring or line management experience would be beneficial.

What They Offer

• Opportunity to lead a high-profile customer analytics function.
• Exposure to senior stakeholders and strategic decision-making.
• Collaborative analytics environment with strong investment in data and insight capabilities.
• The chance to make a measurable impact on customer strategy within a well-established business.