Customer Analyst

慨正橡扯; Milton Keynes; On-site; GBP 35,000 - 50,000; Full time

Job summary

慨正橡扯 in Milton Keynes is seeking a Customer Analytics & Insights Analyst to understand customers and improve decision-making. You will work with the Digital Marketing team to turn data into practical insights that shape campaigns and enhance business performance.

The ideal candidate will have strong SQL skills and experience in customer analytics, segmentation, and using visualization tools like Power BI or Tableau. Join us to make a significant impact on our customer engagement strategies.

Qualifications

• Experience in an analytics, data science or insights role, ideally within retail or e-commerce.
• Ability to extract, manipulate and analyse large datasets.
• Understanding of customer segmentation and lifecycle analysis.

Responsibilities

• Analyse customer behaviour, performance and segmentation to identify trends.
• Support campaign analysis and recommend improvements.
• Build and maintain reports and dashboards for ongoing insights.

Skills

Strong SQL skills

Experience with customer analytics

Experience using reporting tools

Tools

Excel

Power BI

Tableau

Python

R

Job description

About The Role

Customer Analytics & Insights Analyst – Help us deliver for our customers, every day

We’re looking for a Customer Analytics & Insights Analyst to help us better understand our customers, how they order, what they value, and where we can improve. Working as part of our Digital (Marketing) team, you’ll turn data into clear, practical insights that help shape campaigns, improve performance and support smarter decision‑making across the business.

What You’ll Bring

• This role is perfect if you enjoy working with data to solve real business problems and want to build your career in customer analytics. You’ll be based in Manchester or Milton Keynes, working closely with marketing and digital teams to turn customer behaviour into meaningful insight.
• Experience working with data in an analytics, data science or insights role, ideally within a retail or e-commerce environment.
• Strong SQL skills, with the ability to extract, manipulate and analyse large datasets.
• Experience with customer analytics, including segmentation (e.g. RF/RFM) and lifecycle analysis.
• Experience using reporting or visualisation tools (e.g. Excel, Power BI, Tableau, Python or R).

What You’ll Be Doing

• In this role, you’ll help us understand what our customers are doing and why and turn that into insight teams can act on. You’ll work closely with marketing, CRM and commercial teams, supporting campaigns and helping improve how we connect with customers.
• Analyse customer behaviour, performance and segmentation to identify trends, opportunities and risks.
• Support campaign analysis and recommend ways to improve targeting, engagement and customer value.
• Build and maintain reports, dashboards and datasets to support ongoing insight and decision‑making.
• Work closely with marketing and digital teams to provide clear, structured insight that informs strategy.
• Identify ways to improve reporting, data quality and analytical approaches over time.

How We Will Support You

• A clear, confidence‑building induction so you understand your role and how your work connects to the wider business.
• Support from your manager and team, with people who will help you build your skills and grow your confidence in analytics.
• Opportunities to develop your technical and commercial understanding, with clear progression pathways within the team.
• Recognition for great work, both in day‑to‑day moments and through wider company initiatives.