Customer Analytics Manager | Luxury Retail

Nicholson Glover; Greater London; Hybrid; GBP 85,000 - 105,000; Full time

Job summary

Nicholson Glover is recruiting a Customer Analytics Manager for a luxury brand in Central London with hybrid working. You will join the EMEA Customer Insights team at the heart of a renowned company, driving customer performance insights across direct-to-consumer channels.

Reporting to the Senior Manager, you will lead BAU reporting and proactive analysis of customer performance, influence senior stakeholders with clear recommendations, and support the development of the wider team while

Qualifications

• Degree in a numerate subject with 6+ years' experience in Customer Insights.
• Proven ability to influence and present to senior stakeholders with actionable recommendations.
• Strong leadership and coaching experience leading a team.
• Proficient in Excel, SQL and Tableau; interest in automation and AI tools.

Responsibilities

• Lead BAU reporting and proactive analysis of customer performance across D2C channels.
• Act as a Customer Insights leader with external partners.
• Shape processes, influence senior stakeholders, and support team development.

Skills

Excel

SQL

Tableau

Leadership

AI tools

Education

Degree in a numerate subject

Tools

Copilot

Job description

Customer Analytics Manager | Luxury Retail | Central London/Hybrid | Competitive Salary

We are working on a great opportunity with a leading global luxury brand, who are hiring for a Customer Analytics Manager to join their growing team.

The Company

Founded over 50 years ago, they have become one of the most recognisable brands on the planet. With over 150 stores worldwide and a turnover of more than £5bn a year, they have become one of the leading companies within the luxury retail space.

The Role

This is a fantastic opportunity to join the EMEA Customer Insights team at the heart of one of the world's most iconic luxury brands, playing a critical role in driving customer-centric focus and strategic business growth.

Working under the Senior Manager, you will lead BAU reporting and proactive analysis of customer performance across all direct-to-consumer channels. You'll act as a Customer Insights leader within the team and with external partners, with genuine scope to shape processes, influence senior stakeholders, and support the development of the wider team.

The Candidate

Key attributes of the suitable Customer Analytics Manager include:

• Experience: Degree in a numerate subject, with 6+ years' experience in Customer Insights within Marketing and CRM, ideally within luxury/retail
• Stakeholder Influence: Proven ability to influence and present to senior stakeholders, turning complex analysis into clear, actionable recommendations
• Leadership: Strong leadership and coaching skills, with experience managing and developing a team
• Technical Skills: Skilled across Excel, SQL, and Tableau, with an interest in automation and emerging AI tools (e.g., Copilot)