Customer Advisor - Viking Lodge

Henderson Group; Larne; On-site; GBP 16,000 - 18,000; Full time

Benefits offered by this job

Employee discount

Staff discount

Job summary

Henderson Group is hiring a Customer Advisor for SPAR Viking Lodge in Larne. The role offers full-time permanent hours (37.5 per week) with shifting patterns including mornings, evenings and weekends.

Pay ranges from £11.95 to £13.30 per hour depending on age and benefits, with opportunities to support defibrillator installations and school events. Reporting to the Store Management Team, you will ensure high standards of customer service, operate checkouts, stock shelves and maintain pricing

Qualifications

• No prior retail experience required; training provided.
• We value personality, passion, energy and a positive attitude to deliver great customer experiences.

Responsibilities

• Listen to and understand customer needs and advise on products and services.
• Operate checkouts accurately and ensure transactions are processed efficiently.
• Maintain stock levels and rotate stock according to company policy.
• Merchandise stock to enhance sales and ensure correct pricing with shelf labels.
• Aim to deliver high levels of customer service at all times.
• May cover Post Office duties as required.
• Other duties as required for the role.

Skills

Customer service

Positive attitude

Energetic

Team player

Job description

Customer Advisor

Pay rates ranging from £11.95 to £13.30 per hour depending on your age & benefits.

Full-Time permanent positions available at 37.5 hours per week, working Monday to Sunday 6am-Midnight. Note Morning, Evenings and Weekend shifts will be expected for this role.

SPAR Viking Lodge, 174 Old Glenarm Rd, Larne, BT40 1TS

Who are we?

Henderson Group are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property and we employ over 6,000 staff.

We're an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.

A look into the role

Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standards of customer service, is achieved at all times.

As Customer Advisor you will be required to;

• Listening to and understanding our customers' needs and advising customers about our products and services.
• Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
• Ensure that stock on a daily basis stock is replenished while complying with the company stock rotation process.
• Ensure that stock is effectively merchandised to enhance sales.
• Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
• To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
• You may be required to cover the Post Office when required as part of this role.
• Any other duties as required for the role.

Skills for Success

• Don't worry if you have no previous retail experience, we'll provide you with all the right training.
• Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience

Applicants should note that based on the response, the company may increase the shortlisting criteria.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition

- We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First

- We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork

- We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity

- We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include attractive pay, employee assistance programme, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working Hours

Full-Time permanent positions available at 37.5 hours per week, working Monday to Sunday 6am-Midnight. Note Morning, Evenings and Weekend shifts will be expected for this role.

We are an equal opportunities employer.