Customer Advisor (Stratford)

All Jobs Pro Ltd; Greater London; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous employee discount

Company pension

Group Life Assurance

Long service benefits

Paid community days

25 days annual leave plus Bank Holiday

Descripción de la vacante

Neals Yard Remedies in Stratford is seeking a Customer Advisor on a fixed-term contract until 9 September 2027. You will support the Store Manager, drive sales, and share your skincare and wellness expertise with customers.

You will demonstrate products, including mini-facials and arm massages, and build lasting relationships through a warm, knowledgeable approach. A passion for beauty and natural therapies is essential.

Formación

• Friendly and approachable with a passion to learn
• Confident with the ability to build great relationships
• Excellent customer service skills
• Keyholder responsibilities
• Strong knowledge, skills and experience in a busy environment
• Positive 'can do' attitude
• Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is essential
• A great team worker who is inspired to deliver great results
• Commitment to learn about beauty, skincare, products, and wellness therapies

Responsabilidades

• Support the Store Manager in maximising sales opportunities
• Demonstrate products, including mini-facials and arm massages
• Provide expert advice to guide customers to the best products for their needs
• Build lasting relationships with customers through a customer-inspired approach
• Tell stories to bring our products to life for customers

Conocimientos

Customer service

Relationship building

Teamwork

Positive attitude

Beauty knowledge

Descripción del empleo

Are you passionate about beauty, wellness and natural therapies?

Fixed Term contract until 9th September 2027

As our Customer Advisor in our Stratford Store, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers. This is a great time to join our fun and collaborative team, who thrive on providing a high touch customer service.

You’ll be supporting the Store Manager in maximising sales opportunities, using your warm and caring approach, to build lasting relationship with a customer inspired approach.

You will be part of our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.

You’ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products, including mini-facials and arm massages.

This is the perfect opportunity to showcase your ability to tell stories to bring our beautiful products to life.

Making a difference to our customers day – everyday.

What you'll have:

• You'll be friendly and approachable with a passion to learn
• Confident with the ability to build great relationships
• Excellent customer service skills
• Keyholder responsibility
• Strong knowledge, skills and experience in a busy environment
• A positive 'can do' attitude
• Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is essential.
• A great team worker who is inspired to deliver great results.
• A passion and commitment to learn about beauty, skincare, products, and wellness therapies.

Able to work flexible hours as required.

What you'll get:

• Generous employee discount
• Company pension
• Group Life Assurance
• Long service benefits
• Paid community days
• 25 days annual leave plus Bank Holidays (Full Time)
• Employee Assistance Programme