Customer Advisor (St Albans)

Novatech Ltd; Greater London; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

Generous employee discount

Company pension

Group Life Assurance

Long service benefits

Paid community days

25 days annual leave plus Bank Holidat

Employee Assistance Programme

Job summary

Neals Yard Remedies in St Albans is seeking a Customer Advisor to join our friendly team. You’ll connect customers with our beauty, wellness and natural therapies, offering knowledgeable guidance and a warm, caring approach.

Support the Store Manager, build lasting relationships, and demonstrate products including mini-facials and arm massages. A positive, proactive team player with a passion for skincare will thrive in this busy environment.

Qualifications

• Friendly and approachable with a passion to learn.
• Confident with the ability to build great relationships.
• Excellent customer service skills in a busy environment.
• Keyholder responsibilities and accountability.
• Knowledge and interest in beauty, skincare, wellness and natural therapies.
• Positive can-do attitude and team spirit.

Responsibilities

• Support the Store Manager in maximising sales opportunities.
• Provide expert skincare advice to guide product selection.
• Demonstrate products, including mini-facials and arm massages.
• Tell stories to bring our products to life for customers.
• Work flexible hours across 4 days to cover peak trading.

Skills

Friendly & approachable

Customer relationships

Customer service excellence

Keyholder responsibilities

Ability to work in busy environment

Positive can-do attitude

Knowledge of beauty/skincare

Team player

Willingness to learn about wellness

Job description

Are you passionate about beauty, wellness and natural therapies?

As our Customer Advisor in our St Albans Store, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers. This is a great time to join our fun and collaborative team, who thrive on providing a high touch customer service.

You’ll be supporting the Store Manager in maximising sales opportunities, using your warm and caring approach, to build lasting relationship with a customer inspired approach.

You will be part of our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.

You’ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products, including mini-facials and arm massages.

This is the perfect opportunity to showcase your ability to tell stories to bring our beautiful products to life.
Hours spread over 4 days to cover peak trading.

Making a difference to our customers day – everyday.

What you'll have:

• You'll be friendly and approachable with a passion to learn
• Confident with the ability to build great relationships
• Excellent customer service skills
• Keyholder responsibility
• Strong knowledge, skills and experience in a busy environment
• A positive 'can do' attitude
• Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is essential.
• A great team worker who is inspired to deliver great results.
• A passion and commitment to learn about beauty, skincare, products, and wellness therapies.

Able to work flexible hours as required.

What you'll get:

• Generous employee discount
• Company pension
• Group Life Assurance
• Long service benefits
• Paid community days
• 25 days annual leave plus Bank Holidays (Full Time)
• Employee Assistance Programme