Customer Advisor (Christmas)

Novatech Ltd; Cambridge; On-site; GBP 15,000 - 18,000; Part time

Job summary

Neals Yard Remedies in Cambridge is seeking a friendly Temporary Customer Advisor to join our team for the Christmas 2026 period. You’ll help customers discover skincare and wellness products, provide expert advice, and demonstrate products to inspire purchases.

This seasonal role offers a warm, high-touch service mindset and a collaborative environment. You'll work with a passionate team, adapt to changing priorities, and help maximise sales through relationship-building and knowledge of our

Qualifications

• Experience in delivering high-touch customer service in a busy environment.
• Ability to build and maintain lasting customer relationships.
• Strong communication and active listening skills.
• Collaborative team worker with a can-do attitude.
• Passion for beauty, skincare, wellness and natural therapies is desirable.
• Willingness to work flexible hours, including weekends.

Responsibilities

• Support customers with skincare and wellness product recommendations.
• Demonstrate products and share knowledge to guide purchases.
• Contribute to a positive customer experience during the peak season.

Skills

Customer service

Relationship building

Communication

Teamwork

Positive attitude

Beauty/wellness knowledge

Flexibility

Job description

We're starting our countdown to Christmas 2026

Are you passionate about beauty, wellness and a natural at building rapport with customers. You will become an integral part of our team on the build up to Christmas 2026.

As our Temporary Customer Advisor, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers at this special time of year. This is a great time to work with our fun and collaborative team, who thrive on providing a high touch customer service.

You’ll be supporting them in maximising sales opportunities, using your warm and caring approach, to build lasting relationships with a customer inspired approach.

You will learn from our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.

You’ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products.

This is the perfect opportunity to showcase your ability to tell stories and bring our beautiful products to life.

These contracts will run from 2nd November to 30th December 2026

What you’ll have:

• You'll be friendly and approachable with a passion to learn
• Confident with the ability to build great relationships
• Excellent customer service skills
• Strong knowledge, skills and experience in a busy environment
• A positive 'can do' attitude
• Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is desirable.
• A great team worker who is inspired to deliver great results.

Able to work flexible hours as required, including weekends