Customer Advisor (Christmas)

Novatech Ltd; York and North Yorkshire; On-site; GBP 12,000 - 18,000; Part time

Job summary

Neal's Yard Remedies is seeking a Temporary Customer Advisor for the holiday period in York. You will support a friendly team, help maximise sales opportunities, and provide expert skincare guidance to customers.

Join a fun, collaborative team that values high-touch service, storytelling, and product demonstrations while working flexible hours, including weekends, from November 2 to December 30, 2026.

Qualifications

• Friendly and approachable with a passion to learn
• Confident with the ability to build great relationships
• Excellent customer service skills in a busy environment
• Positive 'can do' attitude
• Passion for beauty, skincare, wellness and natural therapies is desirable
• Great team worker
• Able to work flexible hours including weekends

Responsibilities

• Support the team in maximising sales opportunities
• Build lasting relationships with customers using a warm, customer-inspired approach
• Provide expert skincare advice and product recommendations
• Demonstrate products and tell compelling stories to bring products to life
• Adapt to changing priorities while maintaining high service standards

Skills

Friendly & approachable

Customer relationships

Excellent customer service

Team player

Positive attitude

Beauty & skincare knowledge

Flexible & weekend availability

Job description

We're starting our countdown to Christmas 2026

Are you passionate about beauty, wellness and a natural at building rapport with customers. You will become an integral part of our team on the build up to Christmas 2026.

As our Temporary Customer Advisor, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers at this special time of year. This is a great time to work with our fun and collaborative team, who thrive on providing a high touch customer service.

You’ll be supporting them in maximising sales opportunities, using your warm and caring approach, to build lasting relationships with a customer inspired approach.

You will learn from our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.

You’ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products.

This is the perfect opportunity to showcase your ability to tell stories and bring our beautiful products to life.

These contracts will run from 2nd November to 30th December 2026

What you’ll have:

• You'll be friendly and approachable with a passion to learn
• Confident with the ability to build great relationships
• Excellent customer service skills
• Strong knowledge, skills and experience in a busy environment
• A positive 'can do' attitude
• Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is desirable.
• A great team worker who is inspired to deliver great results.

Able to work flexible hours as required, including weekends