Customer Advisor (Christmas)

Novatech Ltd; Norwich; On-site; GBP 12,000 - 15,000; Part time

Job summary

Neals Yard Remedies in Norwich is seeking a Temporary Customer Advisor for the Christmas 2026 period, running from 2 November to 30 December 2026. You will engage customers with warmth, build rapport and provide high-quality service to maximise sales while guiding them to skincare and wellness products.

Join a friendly team and learn about our skincare, wellness and therapies, while adapting to changing priorities in a busy retail environment, including weekend shifts as required.

Qualifications

• Experience delivering high-quality customer service in a busy retail setting.
• Ability to build strong relationships with customers.
• Friendly, approachable attitude with a can-do mindset.
• Interest in beauty, skincare, wellness or natural therapies is desirable.
• Willing to work flexible hours, including weekends.

Responsibilities

• Provide exceptional customer service and product recommendations.
• Engage with customers to maximise sales opportunities.
• Communicate product information and skincare tips.
• Support the team during the busy Christmas period.

Skills

Customer service

Relationship building

Teamwork

Flexibility

Beauty knowledge

Job description

We're starting our countdown to Christmas 2026

Are you passionate about beauty, wellness and a natural at building rapport with customers. You will become an integral part of our team on the build up to Christmas 2026.

As our Temporary Customer Advisor, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers at this special time of year. This is a great time to work with our fun and collaborative team, who thrive on providing a high touch customer service.

You’ll be supporting them in maximising sales opportunities, using your warm and caring approach, to build lasting relationships with a customer inspired approach.

You will learn from our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.

You’ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products.

This is the perfect opportunity to showcase your ability to tell stories and bring our beautiful products to life.

These contracts will run from 2nd November to 30th December 2026

What you’ll have:

• You'll be friendly and approachable with a passion to learn
• Confident with the ability to build great relationships
• Excellent customer service skills
• Strong knowledge, skills and experience in a busy environment
• A positive 'can do' attitude
• Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is desirable.
• A great team worker who is inspired to deliver great results.

Able to work flexible hours as required, including weekends