Customer Advisor (Christmas)

Novatech Ltd; Greater London; On-site; GBP 15,000 - 18,000; Full time

Job summary

Neals Yard Remedies in London is seeking a Temporary Customer Advisor to connect with customers during the Christmas build‑up 2026. You will join a friendly team delivering high-touch service, helping customers discover the best skincare and wellness options while telling the story behind our products.

The role requires flexibility, week­end work, and a passion for beauty. You will learn from knowledgeable colleagues who love skincare and natural therapies, delivering memorable customer

Qualifications

• Friendly and approachable with a passion to learn.
• Confident in building relationships with customers.
• Excellent customer service skills in busy environments.
• Strong knowledge and experience in a busy retail environment.
• Positive 'can do' attitude; passion for beauty and skincare.

Responsibilities

• Support customers and maximise sales opportunities.
• Provide expert guidance on skincare and wellness products.
• Demonstrate products and share product stories.
• Maintain high service standards during peak periods.
• Work flexible hours, including weekends.

Skills

Customer service

Relationship building

Communication skills

Team player

Adaptability

Beauty knowledge

Job description

We're starting our countdown to Christmas 2026

Are you passionate about beauty, wellness and a natural at building rapport with customers. You will become an integral part of our team on the build up to Christmas 2026.

As our Temporary Customer Advisor, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers at this special time of year. This is a great time to work with our fun and collaborative team, who thrive on providing a high touch customer service.

You’ll be supporting them in maximising sales opportunities, using your warm and caring approach, to build lasting relationships with a customer inspired approach.

You will learn from our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.

You’ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products.

This is the perfect opportunity to showcase your ability to tell stories and bring our beautiful products to life.

These contracts will run from 2nd November to 30th December 2026

What you'll have:

• You'll be friendly and approachable with a passion to learn
• Confident with the ability to build great relationships
• Excellent customer service skills
• Strong knowledge, skills and experience in a busy environment
• A positive 'can do' attitude
• Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is desirable.
• A great team worker who is inspired to deliver great results.

Able to work flexible hours as required, including weekends