Customer Advisor (Bristol)

Neal's Yard Remedies; West of England; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Generous employee discount

Company pension

Group Life Assurance

Long service benefits

Paid community days

25 days annual leave plus Bank Holiday

Job summary

Neal's Yard Remedies in Bristol is seeking a Customer Advisor to join our friendly team at the store. You will connect with customers, deliver high-touch service, and share knowledge about skincare, wellness and natural therapies while helping customers find the best products for their needs.

With a positive, can-do attitude, you will demonstrate products, participate in mini-facials and arm massages, and support the Store Manager to maximise sales.

Qualifications

• Friendly and approachable with a passion to learn.
• Confident in building great relationships with customers.
• Excellent customer service skills in a busy environment.
• Keyholder responsibilities.
• Strong knowledge and enthusiasm for beauty and skincare.
• Team player with a can-do attitude.
• Passion for beauty, skincare, wellness and natural therapies.
• Willing to learn about products and therapies.

Responsibilities

• Support Store Manager to maximise sales opportunities.
• Demonstrate products including mini-facials and arm massages.
• Provide expert advice on skincare and wellness products.
• Build lasting relationships with customers.
• Cover weekdays and weekends on a rota.
• Be a real people person with a caring attitude.

Skills

Customer service

Relationship building

Teamwork

Can-do attitude

Beauty knowledge

Communication

Job description

Beauty without compromise - Pure. Powerful. Proven.

As our Customer Advisor in our Bristol Store, you'll be joining a friendly team making the connection between Neal's Yard Remedies and our customers. This is a great time to join our fun and collaborative team, who thrive on providing a high touch customer service.

You'll be supporting the Store Manager in maximising sales opportunities, using your warm and caring approach, to build lasting relationship with a customer inspired approach.

You will be part of our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.

You'll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products, including mini-facials and arm massages.

This is the perfect opportunity to showcase your ability to tell stories to bring our beautiful products to life.

Making a difference to our customers day - everyday.

Flexibility required to cover weekdays and weekends on a rota.

What You'll Have

• You'll be friendly and approachable with a passion to learn
• Confident with the ability to build great relationships
• Excellent customer service skills
• Keyholder responsibility
• Strong knowledge, skills and experience in a busy environment
• A positive 'can do' attitude
• Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is essential.
• A great team worker who is inspired to deliver great results.
• A passion and commitment to learn about beauty, skincare, products, and wellness therapies.

What You'll Get

• Generous employee discount
• Company pension
• Group Life Assurance
• Long service benefits
• Paid community days
• 25 days annual leave plus Bank Holidays (Full Time)
• Employee Assistance Programme