Customer Advisor - Silverwood

Henderson Group; Lurgan; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Employee assistance programme

Staff discount (grocery/fuel)

Job summary

Henderson Group in Mallusk is seeking a Customer Advisor to support daily store operations, assist customers, and operate checkouts with accuracy. The role involves stock replenishment, price accuracy, and maintaining a high level of service during busy periods. Flexibility to cover early mornings and weekends is required.

The position offers up to £13.30 per hour depending on age and benefits, with training provided and opportunities to contribute to community events and store activities.

Qualifications

• No prior retail experience required; training provided.
• Strong customer service mindset and communication skills.
• Flexible availability including evenings and weekends.

Responsibilities

• Assist in the efficient running of the store on a daily basis.
• Operate checkouts accurately and process transactions efficiently.
• Ensure stock is replenished and merchandised with correct shelf labels.
• Maintain high standards of customer service at all times.
• May cover the Post Office as required.

Skills

Customer service

Cash handling

POS experience

Tools

POS system

Job description

Select how often (in days) to receive an alert:

Job Posting Closing Date: 11.59pm Monday 2 November 2026

Up to £13.30 per hour depending on your age & benefits.

Position available at 8 hours per week, availability evenings Monday to Friday and 6am 11pm Saturday and Sunday, with a degree of flexibility required.

Who are we?

Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property and we employ over 6,000 staff.

A look into the role

Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standards of customer service, is achieved at all times.As Customer Advisor you will be required to;

• Listening to and understanding our customers' needs and advising customers about our products and services.
• Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
• Ensure that stock on a daily basis stock is replenished while complying with the company stock rotation process.
• Ensure that stock is effectively merchandised to enhance sales.
• Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
• To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
• You may be required to cover the Post Office when required as part of this role.
• Any other duties as required for the role.

Skills for Success

• Don’t worry if you have no previous retail experience, we’ll provide you with all the right training.
• Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience

Applicants should note that based on the response, the company may increase the shortlisting criteria.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition

We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First

We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork

We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity

We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include attractive pay, employee assistance programme, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working Hours

Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at interview.

We are an equal opportunities employer.

We are an equal opportunities employer.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]