Customer Advisor - Dundonald

Henderson Group; Belfast City District; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Discount scheme throughout UK/Ireland

Employee assistance programme

Staff discount

Job summary

Henderson Group is hiring a Customer Advisor for EUROSPAR Dundonald. Roles include operating checkouts, stocking shelves and merchandising to drive sales, and ensuring accurate pricing. The job offers both full-time and part-time hours, with shifts across early mornings to late evenings, including potential Post Office coverage.

Training provided, and a strong customer-service orientation is essential. Benefits include competitive pay, employee assistance and discount schemes.

Qualifications

• Customer service skills are essential for delivering a high standard of shopper experience.
• Teamwork and a positive attitude help us operate smoothly in a busy store.
• Willingness to cover varied shifts and flexible hours is valued.

Responsibilities

• Operate all checkouts accurately and process transactions efficiently.
• Replenish stock daily and follow stock rotation processes.
• Merchandise stock so it’s presented well and prompts sales.
• Ensure shelf labels are correct and prices are accurate.
• Deliver high levels of customer service at all times in-store.
• May cover the Post Office when required.

Skills

Customer service

Teamwork

Positive attitude

Flexibility

Job description

Job Posting Closing Date: 8th November 2026 at 11:59pm

Customer Advisor

Up to £13.30 per hour depending on your age & Benefits.

• Full-time and part-time positions available at 8 and 37.5 hours per week, working within Monday to Sunday, 6:00am to midnight.
• The part-time position will require flexibility to cover evening and weekend shifts.
• The full-time position will require with full flexibility within the store opening hours.

EUROSPAR Dundonald - 756 Upper Newtownards Road, Cherryhill, Dundonald, Antrim, BT16 1LA

Who are we?

Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 6000 staff and have been placed 5th in Ulster Business Top 100 Companies 2024.

We’re an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.

A look into the role

Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standards of customer service, is achieved at all times.

As Customer Advisor you will be required to;

• Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
• Ensure that stock on a daily basis stock is replenished while complying with the company stock rotation process.
• Ensure that stock is effectively merchandised to enhance sales.
• Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
• To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
• You may be required to cover the Post Office when required as part of this role.

Any other duties as required for the role.

Skills for Success

• Don’t worry if you have no previous retail experience, we’ll provide you with all the right training.
• Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience

Applicants should note that based on the response, the company may increase the shortlisting criteria.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition –

We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First –

We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork –

We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity –

We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include attractive pay, employee assistance programme, Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working hours

• Full-time and part-time positions available at 8 and 37.5 hours per week, working within Monday to Sunday, 6:00am to midnight.
• The part-time position will require flexibility to cover evening and weekend shifts.
• The full-time position will require with full flexibility within the store opening hours.

Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at Interview.

*Communication on the progress of your application will be made via email and the career site, therefore please check regularly.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]