Customer Advisor - Limavady

Henderson Group; Limavady; Remote; GBP 16,000 - 18,000; Full time

Benefits offered by this job

Employee assistance programme

Discount scheme UK/Ireland

Staff discount (grocery/fuel)

Job summary

Henderson Group is hiring a Customer Advisor for the SPAR/Foodmarket in Limavady. The role is full-time, 37.5 hours per week, with shifts Mon–Sun 7:00am–11:00pm. You will deliver excellent customer service, operate checkouts, manage stock, and ensure accurate pricing across shelves.

No prior retail experience is required as training is provided; a positive, energetic attitude and teamwork are valued to delight customers and support local communities.

Qualifications

• No prior retail experience required; training provided.
• Strong customer service and communication skills.
• Positive attitude and ability to work as part of a team.

Responsibilities

• Assist customers with product information and services.
• Operate checkouts accurately and process transactions promptly.
• Replenish stock daily and maintain shelf presentation.
• Ensure correct pricing using shelf edge labels.
• May cover Post Office duties as needed.
• Perform other duties as required.

Skills

Customer service

Cash handling

Teamwork

Communication

Job description

Select how often (in days) to receive an alert:

Customer Advisor

Pay rates ranging from £11.95 - £13.30 per hour depending on your age & Benefits.

Full-time position available at 37.5 hours per week, working within the hours of Monday to Sunday, 7:00am – 11:00pm.

SPAR/Foodmarket (Limavady) 1-2 Anderson Avenue, Limavady, Co. Londonderry, BT49 0TF.

Who are we?

Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property and we employ over 6,000 staff.

We’re an Investors in People accredited, family‑owned group, and our culture is lived out through our four core values – Ambition, Customer First, Teamwork and Integrity.

A look into the role

Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standards of customer service, is achieved at all times.

Responsibilities

• Listening to and understanding our customers' needs and advising customers about our products and services.
• Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
• Ensure that stock on a daily basis is replenished while complying with the company stock rotation process.
• Ensure that stock is effectively merchandised to enhance sales.
• Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
• To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
• You may be required to cover the Post Office when required as part of this role.
• Any other duties as required for the role.

Skills for Success

• Don’t worry if you have no previous retail experience, we’ll provide you with all the right training.
• Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience

Applicants should note that based on the response, the company may increase the shortlisting criteria.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition

We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First

We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork

We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity

We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include attractive pay, employee assistance programme, Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working Hours

Full-time position available at 37.5 hours per week, working within the hours of Monday to Sunday, 7:00am – 11:00pm.

Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at Interview.

Equal Opportunities

We are an equal opportunities employer.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]