Customer Advisor - Culmore Road

Bank of Ireland Group plc; Derry/Londonderry; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

24 days annual leave

Pension contributions

Health insurance

Educational support

Job summary

Bank of Ireland Group plc in Derry/Londonderry is seeking a customer-focused branch colleague to deliver friendly, professional service face-to-face and over the phone. You will help customers by identifying needs, signposting to products, and promoting digital options, while handling cash and following procedures.

You'll work as part of a busy team, develop your skills through training and be encouraged to progress through qualifications.

Qualifications

• No specific qualifications required for the role.
• Strong focus on delivering high-quality customer service.
• Ability to promote digital and self-service options.

Responsibilities

• Provide a professional, friendly and efficient service, both face to face and on the telephone.
• Identify customer needs and recommend appropriate service options, signposting to products.
• Carry out cash management and banking services accurately and in line with procedures.
• Engage with customers and colleagues as part of the branch team and support a flexible, collaborative environment.

Skills

Customer service

Communication

Teamwork

Time management

Education

No formal qualifications required

Job description

• Derry / Londonderry, Northern Ireland, United Kingdom
• Full time
• Closing on: Oct 27 2026

What is the opportunity?

If you enjoy talking to people, working in a busy team environment and are passionate about progressing your career we will match your passion with career development and learning pathways and opportunities to attain professional qualifications. You can avail of our employee wellbeing programme, participate in colleague lead Inclusion and diversity networks and give back to your community by getting involved in our Begin Together programme.

Please note the location of this branch is Culmore Road - Derry / Londonderry.

In This Role, You Will

• Provide a professional, friendly and efficient service, both face to face and on the telephone. You will support customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings.
• Focus on right first time, promoting the convenience of self service and digital options; delivering on commitments and promises.
• Carry out activities accurately and efficiently e.g. cash management / service, in a manner that is fully compliant with policies and branch operating procedures.
• Engage with customers and colleagues, working flexibly and collaboratively across the branch team.
• Demonstrate a desire to achieve results whether it be generating revenue and operational efficiency, building your own skills & capability or achieving through continued studies.

What will make you stand out?

• Previous customer service experience demonstrating a high standard of service in every customer interaction.
• Self-motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings to drive your career.
• Passion and dedication to identify sales leads and referrals.
• Excellent communication skills with the ability to work effectively as part of a team.
• Ability to maintain high levels of accuracy whilst working to tight timeframes.

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More About The Team

There's never been a more exciting time to work at Bank of Ireland - we are going through an extraordinary period of transformation and growth, adapting to what our customers need from us in a constantly evolving digital world.

This transformation builds on our long standing tradition of being the trusted bank of choice for many customers. Our focus is ensuring we address the needs of our customers in today's digitally focused and time challenged environment.

Our branches, embedded in the local community, are complemented by our online, mobile and phone banking services. Our people are the key to our success both today and in the future. We want you to join our front line branch banking team.

Why work with us?

The Bank of Ireland company culture prioritises work-life balance, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused - Self
• Take Ownership - Self
• Manage Risk - Self
• Be Decisive - Self
• Better together - Self

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.