Customer Experience Advisor – Cookstown Branch

Bank of Ireland; Cookstown; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Annual leave

Job summary

Bank of Ireland is seeking a Frontline Customer Service professional for our Cookstown branch. You will deliver friendly, efficient service in person and by phone, guiding customers to suitable options and promoting digital channels.

Strong communication and teamwork are essential as you handle cash services, process transactions, and contribute to branch goals while pursuing personal development opportunities within the company.

Qualifications

• Previous customer service experience demonstrating a high standard of service in every customer interaction.
• Self-motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings.
• Passion and dedication to identify sales leads and referrals.
• Excellent communication skills with the ability to work effectively as part of a team.
• Ability to maintain high levels of accuracy whilst working to tight timeframes.

Responsibilities

• Provide a professional, friendly and efficient service, both face to face and on the telephone. You will support customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings.
• Focus on right first time, promoting the convenience of self service and digital options; delivering on commitments and promises.
• Carry out activities accurately and efficiently e.g. cash management / service, in a manner that is fully compliant with policies and branch operating procedures.
• Engage with customers and colleagues, working flexibly and collaboratively across the branch team.
• Demonstrate a desire to achieve results whether it be generating revenue and operational efficiency, building your own skills & capability or achieving through continued studies.

Job description

Bank of Ireland is seeking a Frontline Customer Service professional for our Cookstown branch. You will deliver friendly, efficient service in person and by phone, guiding customers to suitable options and promoting digital channels.

Strong communication and teamwork are essential as you handle cash services, process transactions, and contribute to branch goals while pursuing personal development opportunities within the company.