Customer Advisor (Christmas)

Novatech Ltd; Shrewsbury; On-site; GBP 12,000 - 18,000; Full time

Job summary

Neals Yard Remedies in the United Kingdom is seeking a dedicated Temporary Customer Advisor to join our friendly team for the run-up to Christmas 2026. The role supports the link between Neals Yard Remedies and customers during this busy peak period.

You’ll learn from a knowledgeable team, share skincare and wellness expertise, and help customers find the best products with a warm, engaging approach. Flexible hours including weekends are required.

Qualifications

• You’ll be friendly and approachable with a passion to learn.
• Confident with the ability to build great relationships.
• Excellent customer service skills.
• Strong knowledge, skills and experience in a busy environment.
• A positive 'can do' attitude.
• Passion for and/or knowledge of beauty, skincare, wellness and natural therapies is desirable.
• A great team worker who is inspired to deliver great results.

Responsibilities

• Supporting the team in maximising sales opportunities with a customer‑inspired approach.
• Build lasting relationships with customers and guide product selections.
• Demonstrate products and share skincare and wellness expertise.
• Handle changing priorities with a friendly, caring attitude and excellent service.

Skills

Customer service

Relationship building

Team player

Flexibility

Beauty knowledge

Job description

We're starting our countdown to Christmas 2026

Are you passionate about beauty, wellness and a natural at building rapport with customers. You will become an integral part of our team, on the build up to Christmas 2026.

As our Temporary Customer Advisor, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers at this special time of year. This is a great time to work with our fun and collaborative team, who thrive on providing a high touch customer service.

You’ll be supporting them in maximising sales opportunities, using your warm and caring approach, to build lasting relationships with a customer inspired approach.

You will learn from our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.

You’ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products.

This is the perfect opportunity to showcase your ability to tell stories and bring our beautiful products to life.

These contracts will run from 2nd November to 30th December 2026

What you'll have:

• You'll be friendly and approachable with a passion to learn
• Confident with the ability to build great relationships
• Excellent customer service skills
• Strong knowledge, skills and experience in a busy environment
• A positive 'can do' attitude
• Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is desirable.
• A great team worker who is inspired to deliver great results.

Able to work flexible hours as required, including weekends