Customer Advisor (Christmas)

Novatech Ltd; Oxford; On-site; GBP 14,000 - 19,000; Part time

Job summary

Neals Yard Remedies is seeking a temporary Customer Advisor in Oxford for the November–December 2026 period. You will join a friendly, collaborative team to build rapport with customers and help them choose the right beauty and wellness products.

You’ll support sales opportunities, demonstrate products, and share expert skincare advice in a high-touch service environment. Flexible weekend hours are likely. This role runs from 2 November to 30 December 2026.

Qualifications

• Friendly and approachable with a passion to learn.
• Confident with the ability to build great relationships.
• Excellent customer service skills in a busy environment.
• Strong knowledge, skills and experience to handle changing priorities.
• Positive can-do attitude; interest in beauty and wellness is desirable.

Responsibilities

• Support customers and maximise sales opportunities.
• Provide warm, caring advice to help customers find products.
• Demonstrate products and share skincare knowledge.
• Work with the team to deliver high-touch customer service.

Skills

Friendly persona

Customer service

Relationship building

Communication

Product knowledge

Job description

We're starting our countdown to Christmas 2026

Are you passionate about beauty, wellness and a natural at building rapport with customers. You will become an integral part of our team on the build up to Christmas 2026.

As our Temporary Customer Advisor, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers at this special time of year. This is a great time to work with our fun and collaborative team, who thrive on providing a high touch customer service.

You’ll be supporting them in maximising sales opportunities, using your warm and caring approach, to build lasting relationships with a customer inspired approach.

You will learn from our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.

You’ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products.

This is the perfect opportunity to showcase your ability to tell stories and bring our beautiful products to life.

These contracts will run from 2nd November to 30th December 2026

What you’ll have:

• You'll be friendly and approachable with a passion to learn
• Confident with the ability to build great relationships
• Excellent customer service skills
• Strong knowledge, skills and experience in a busy environment
• A positive 'can do' attitude
• Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is desirable.
• A great team worker who is inspired to deliver great results.

Able to work flexible hours as required, including weekends