Customer Advisor - Carrick

Henderson Group; Woodburn; Vor Ort; GBP 16.000 - 18.000; Vollzeit

Benefits dieser Stelle

Attractive pay

Employee assistance programme

Staff discount (grocery/fuel)

Zusammenfassung

Henderson Group in Carrickfergus, Northern Ireland, is seeking a Customer Advisor to join our busy store team. You will handle customer queries, operate checkouts, replenish stock daily, and ensure shelves are correctly priced and merchandised.

The role offers full-time hours with flexibility across a 30-hour-per-week baseline and potential Post Office duties. We value personality, energy and a positive attitude to deliver exceptional customer experiences.

Qualifikationen

• Willingness to work flexible hours and weekend shifts.
• Experience operating checkouts and handling customer transactions.
• Experience with stock replenishment and shelf merchandising.

Aufgaben

• Listen to and understand customers' needs, advising on products and services.
• Operate all checkouts accurately and process transactions efficiently.
• Ensure daily stock replenishment and proper stock rotation.
• Merchandise stock to enhance sales and maintain correct pricing with shelf labels.
• Ensure high level of customer service is maintained in-store at all times.
• May cover the Post Office when required.
• Perform any other duties as required for the role.

Kenntnisse

Active listening

Customer service

Cash handling

Stock replenishment

Merchandising

Jobbeschreibung

Select how often (in days) to receive an alert:

Job Posting Closing Date: 11.59pm, Tuesday 17th November 2026

Customer Advisor

Pay rates ranging from £11.95 to £13.30 per hour depending on your age & benefits.

Full-time position available at 30 hours per week, working within the hours of Monday to Sunday, 6:00am to midnight, with full flexibility expected.

Location

EUROSPAR Carrick Milestone, 26 Middle Road, Carrickfergus, Co. Antrim, BT38 9DN.

Who are we?

Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 6,000 staff and have been placed 3rd in Ulster Business Top 100 Companies 2025.

We’re an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.

A look into the role

Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standards of customer service, is achieved at all times.

As Customer Advisor you will be required to;

• Listening to and understanding our customers' needs and advising customers about our products and services.
• Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
• Ensure that stock on a daily basis stock is replenished while complying with the company stock rotation process.
• Ensure that stock is effectively merchandised to enhance sales.
• Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
• To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
• You may be required to cover the Post Office when required as part of this role.
• Any other duties as required for the role.

Skills for Success

• Don’t worry if you have no previous retail experience, we’ll provide you with all the right training.
• Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience

Applicants should note that based on the response, the company may increase the shortlisting criteria.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include attractive pay, employee assistance programme, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working Hours

Full-time position available at 30 hours per week, working within the hours of Monday to Sunday, 6:00am to midnight, with full flexibility expected. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at interview.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]