Customer Advisor - Ladas Drive

Henderson Group; Belfast City District; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Employee assistance programme

Discount scheme

Staff discount

Job summary

Henderson Group in Northern Ireland is seeking a Customer Advisor to support daily store operations with a focus on friendly, efficient service. You will handle checkouts, replenish stock, and merchandise items while maintaining accurate pricing across day, evening and weekend shifts.

We welcome applicants with energy and a positive attitude; both part-time and full-time roles are available from early morning to late evening, on a Monday–Friday basis with weekend options.

Qualifications

• No prior retail experience required; training provided.
• We value personality, energy and a can-do approach.
• Ability to work across a mix of shifts including weekends.

Responsibilities

• Operate all checkouts accurately and process transactions efficiently.
• Replenish stock daily and follow stock rotation guidelines.
• Merchandise stock to maximise sales and display prices correctly.
• Maintain high levels of customer service at all times.
• May cover the Post Office when required.
• Other duties as required by the role.

Skills

Customer service

Team player

Positive attitude

Energetic

Job description

Job Posting Closing Date: 11:59pm, Monday 16th November 2026

Customer Advisor

Up to £13.30 per hour depending on your age & Benefits

Part-time or full-time positions available between 8-37.5 hours per week.

Monday to Friday Full Time and Part Time hours between 7am and 11pm, a mixture of shifts including day time, evenings and weekends.

Who are we?

Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property and we employ over 6,000 staff.

We're an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.

A look into the role

Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standards of customer service, is achieved at all times.

Responsibilities

• Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
• Ensure that stock on a daily basis stock is replenished while complying with the company stock rotation process.
• Ensure that stock is effectively merchandised to enhance sales.
• Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
• To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
• You may be required to cover the Post Office when required as part of this role.
• Any other duties as required for the role.

Skills for Success

• Don’t worry if you have no previous retail experience, we’ll provide you with all the right training.
• Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience

Applicants should note that based on the response, the company may increase the shortlisting criteria.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition

We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First

We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork

We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity

We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits

Benefits include attractive pay, employee assistance programme, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working hours

Monday to Friday Full Time and Part Time hours between 7am and 11pm, a mixture of shifts including day time, evenings and weekends.

Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at Interview.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]