Customer Advisor - Kilkeel Greencastle Street

Henderson Group; Kilkeel; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Employee assistance programme

Staff discount (grocery/fuel)

Job summary

Henderson Group in Kilkeel is seeking a Customer Advisor to support daily store operations and deliver excellent customer service. The role involves assisting customers, handling checkouts, replenishing stock, and ensuring accurate pricing and merchandising.

The position offers 8-12 hours per week with flexible shifts from 6am to 11pm, including opening/closing duties. Training is provided, and the company emphasises teamwork and a positive attitude.

Qualifications

• No retail experience is required; training will be provided.
• We value personality, energy and a positive attitude to deliver great customer experiences.

Responsibilities

• Listen to and understand customers, advising on products and services.
• Operate checkouts accurately and process transactions efficiently.
• Replenish stock daily and follow stock rotation.
• Merchandise stock effectively to boost sales.
• Ensure shelf labels are displayed at correct prices.
• Maintain high levels of customer service at all times.
• May cover Post Office duties as required.
• Other duties as required.

Skills

Customer service

Positive attitude

Teamwork

Job description

Customer Advisor - Kilkeel Greencastle Street

Job Posting Closing Date: 11.59pm Tuesday 17 November 2026

Up to £13.30 per hour depending on your age & benefits.

Position available at 8-12 hours per week, availability Monday to Sunday 6am to 11pm, with a degree of flexibility required. Please note opening and closing shifts will be required as part of this role.

Who are we? Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property and we employ over 6,000 staff.

A look into the role Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standards of customer service, is achieved at all times.

As Customer Advisor you will be required to;

• Listening to and understanding our customers' needs and advising customers about our products and services.
• Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
• Ensure that stock on a daily basis stock is replenished while complying with the company stock rotation process.
• Ensure that stock is effectively merchandised to enhance sales.
• Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
• To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
• You may be required to cover the Post Office when required as part of this role.
• Any other duties as required for the role.

Skills for Success

• Don't worry if you have no previous retail experience, we’ll provide you with all the right training.
• Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience

Applicants should note that based on the response, the company may increase the shortlisting criteria.

Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition– We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First– We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork– We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity– We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include attractive pay, employee assistance programme, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company‑owned stores and many more.

Working Hours

Position available at 8-12 hours per week, availability Monday to Sunday 6am to 11pm, with a degree of flexibility required. Please note opening and closing shifts will be required as part of this role.

Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at interview.

We are an equal opportunities employer.

We are an equal opportunities employer.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]