Customer Advisor - Lambeg

Henderson Group; Lisburn; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Staff discount (grocery/fuel)

Employee assistance programme

Job summary

Henderson Group in Lisburn is seeking a customer-focused team member to support daily store operations, greet customers, operate checkouts, and ensure accurate stock replenishment.

You will also merchandise goods, maintain price accuracy, and be prepared to cover the Post Office when required. Training is provided, with weekend availability essential and shifts from 6am–11pm.

Qualifications

• No prior retail experience required; training provided.
• Team members with energy, positivity and a customer-first attitude are valued.

Responsibilities

• Assist in the efficient running of the store and deliver high standards of customer service.
• Operate checkouts accurately and process transactions efficiently.
• Replenish stock daily and ensure stock rotation is followed.
• Merchandise stock to maximise sales and display items with correct price labels.
• Provide excellent customer service and be flexible with shifts, including weekends.
• May be required to cover the Post Office when needed.

Job description

Job Posting Closing Date: 11.59pm Tuesday 17 November 2026

Up to £13.30 per hour depending on your age & benefits.

Position available at 24 - 37.5 hours per week, availability Monday to Sunday 6am - 11pm, with a degree of flexibility required. Please note opening and closing shifts will be required as part of this role and candidate must be available to work Saturdays and Sundays

Who are we?

Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property and we employ over 6,000 staff.

A look into the role

Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standards of customer service, is achieved at all times.

• Listening to and understanding our customers' needs and advising customers about our products and services.
• Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
• Ensure that stock on a daily basis stock is replenished while complying with the company stock rotation process.
• Ensure that stock is effectively merchandised to enhance sales.
• Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
• To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
• You may be required to cover the Post Office when required as part of this role.
• Any other duties as required for the role.

Skills for Success

• Don’t worry if you have no previous retail experience, we’ll provide you with all the right training.
• Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience

Applicants should note that based on the response, the company may increase the shortlisting criteria.

Are we right for you?

Ambition

We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First

We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork

We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity

We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include attractive pay, employee assistance programme, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working Hours

Position available at 24 - 37.5 hours per week, availability Monday to Sunday 6am - 11pm, with a degree of flexibility required. Please note opening and closing shifts will be required as part of this role and candidate must be available to work Saturdays and Sundays

Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at interview.

We are an equal opportunities employer.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]