Customer Advisor - Rossdowney

Henderson Group; Derry/Londonderry; Vor Ort; GBP 16.000 - 18.000; Vollzeit

Benefits dieser Stelle

Discounts

Employee benefits

Zusammenfassung

Henderson Group in Northern Ireland is recruiting a Customer Advisor. This is a full-time role at 37.5 hours per week, with flexibility across Monday to Sunday from 6:00am to midnight.

You will listen to customers, advise on products and services, operate checkouts, replenish stock, merchandize, label prices and maintain high service standards. Occasional Post Office coverage and other duties may be required.

Qualifikationen

• Listening to and understanding customers' needs and advising on products and services.
• Operate all checkouts accurately and process transactions efficiently.
• Stock replenishment and stock rotation in line with store policy.
• Merchandise stock to enhance sales and ensure correct pricing with shelf labels.
• Maintain high levels of customer service across the store at all times.
• May cover the Post Office as required by the role.

Aufgaben

• Listen to and understand customers' needs; advise on products/services.
• Operate checkouts accurately; process transactions efficiently.
• Replenish stock daily; rotate stock per policy.
• Merchandise stock to boost sales; ensure correct shelf labels.
• Maintain high customer service standards across the store.
• Cover Post Office when required; undertake other duties as needed.

Kenntnisse

Customer service

Cash handling

Jobbeschreibung

Select how often (in days) to receive an alert:

Job Posting Closing Date: 11.59pm, Tuesday 24th November 2026

Customer Advisor

Pay rates ranging from £11.95 - £13.30 per hour depending on your age & Benefits.

Full-time positions available at 37.5 hours per week, working between the hours of Monday - Sunday 6:00am – midnight, with a degree of flexibility required

Who are we?

Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 6,000 staff and have been placed 3rd in Ulster Business Top 100 Companies 2025. We're an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.

A look into the role

Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standards of customer service, is achieved at all times.

As Customer Advisor you will be required to:

• Listening to and understanding our customers' needs and advising customers about our products and services.
• Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
• Ensure that stock on a daily basis stock is replenished while complying with the company stock rotation process.
• Ensure that stock is effectively merchandised to enhance sales.
• Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
• To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
• You may be required to cover the Post Office when required as part of this role.
• Any other duties as required for the role.

Applicants should note that based on the response, the company may increase the shortlisting criteria.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition

We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First

We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork

We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity

We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include attractive pay, employee assistance programme, Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working Hours

Full-time positions available at 37.5 hours per week, working between the hours of Monday - Sunday 6:00am – midnight, with a degree of flexibility required. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at Interview.

We are an equal opportunities employer.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]