Customer Advisor

Eckoh; Hemel Hempstead; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Flexible schedule

Health and wellbeing programmes

Discretionary annual bonus

Job summary

Eckoh is seeking part-time Customer Service Advisors to join our team, delivering excellent customer service across various client calls, including payments, lost property, bookings, and amendments. You will handle inquiries with professionalism, upsell related products, and adhere to data security standards, with training provided.

The role offers flexible scheduling with two weeks’ notice for shifts, and opportunities to contribute to ongoing process improvements while working with multiple

Qualifications

• Handling every customer contact with professionalism and courtesy.
• Displaying positivity, patience, compassion, empathy, and humanity to customers.
• Awareness of PCI-DSS Compliance and GDPR and the impact this has on handling customer data and payments.

Responsibilities

• Handle every customer contact professionally and courteously.
• Display positivity, patience, compassion, empathy and humanity to customers.
• Be aware of PCI-DSS and GDPR and impact on data handling (training provided).
• Pay attention to detail, ensuring accuracy with all customer data.
• Upsell related products using excellent service.
• Maintain knowledge of products, processes, offers and promotions using Knowledgebase and training materials.
• Use computer systems efficiently across multiple platforms.
• Provide feedback from customers to improve the experience.

Skills

Customer service

Communication

Attention to detail

Empathy

Job description

The Role

We are looking for part-time Customer Service Advisors to join our team providing an excellent level of customer service to each customer that contacts us. With a variety of clients and call types, we specialise in inbound secure payments and great customer service, along with using our knowledge and expertise to ensure the customer has the best experience possible including offering additional related products they may be interested in. As a Customer Service Advisor your calls will be varied, with multiple clients receiving different types of calls, ranging from a simple payment or a lost property enquiry, to a booking or a booking amendment.

Key Functional Responsibilities

• Handling every customer contact with professionalism and courtesy.
• Displaying positivity, patience, compassion, empathy, and humanity to customers.
• Awareness of PCI-DSS Compliance and GDPR and the impact this has on handling customer data and payments (training provided).
• Paying attention to detail, ensuring accuracy with all customer data.
• Utilising excellent service to upsell related products.
• Maintaining knowledge of products, processes, offers and promotions utilising our Knowledgebase, training materials and regular update communications sent.
• Computer literate and able to use a variety of systems.
• To provide valuable feedback from both yourself and our customers that might improve the experience.

What do we do?

Eckoh’s Customer Engagement Security Solutions help our clients to take payments and transact securely with their customers through all engagement channels. The solutions, which are delivered globally through our cloud platforms and protected by multiple patents, remove customer’s sensitive personal and payment data from client’s contact centres and IT environments. They provide merchants a simple and effective way to reduce the risk of fraud and data breaches, become compliant with security regulations, as well as enhancing their brand and increasing customer satisfaction.

Our culture

Our values sit at the heart of the culture at Eckoh:

We encourage and support everyone to grow with Eckoh.

We challenge, listen, and are open minded to change and suggestions from others.

As trusted advisors, we use our knowledge to solve challenges and deliver the best for our clients.

We take personal ownership to strive for excellence in whatever we do.

We are welcoming, embrace diversity and respect each other in a spirit of true humanity.

Hours and Shifts

We work on flexible schedules, but you’ll always be provided with two weeks’ notice for your shifts. When you start with us, we agree between which times you are available each day, and up to how many hours you can work. We’ll fit your shifts within those times every week, up to your maximum hours. We are seeking advisors who are able to work variable shifts, including Saturdays (peak time), we can accommodate anything from 16 hours per week on a variable shift pattern.

• Flexible schedule - We’re open from 9am -10pm Monday-Sunday so we can offer some flexibility with schedules.
• Health and wellbeing programmes
• Discretionary annual bonus

Our Vision

We care about making the world secure and we believe everyone should be able to trust every brand and engage without risk.

Join Us!

Eckoh is full of friendly, energetic, innovative, and creative individuals, who are proud to be a part of our unique success story. So, if you want to join a fantastic team, dedicated to delivering a world class service to enterprise level clients, then you should consider working here at Eckoh.