Part-Time Payments & Security Customer Advisor

Eckoh; Hemel Hempstead; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Flexible schedule

Health and wellbeing programmes

Discretionary annual bonus

Job summary

Eckoh is seeking part-time Customer Service Advisors to join our team, delivering excellent customer service across various client calls, including payments, lost property, bookings, and amendments. You will handle inquiries with professionalism, upsell related products, and adhere to data security standards, with training provided.

The role offers flexible scheduling with two weeks’ notice for shifts, and opportunities to contribute to ongoing process improvements while working with multiple

Qualifications

• Handling every customer contact with professionalism and courtesy.
• Displaying positivity, patience, compassion, empathy, and humanity to customers.
• Awareness of PCI-DSS Compliance and GDPR and the impact this has on handling customer data and payments.

Responsibilities

• Handle every customer contact professionally and courteously.
• Display positivity, patience, compassion, empathy and humanity to customers.
• Be aware of PCI-DSS and GDPR and impact on data handling (training provided).
• Pay attention to detail, ensuring accuracy with all customer data.
• Upsell related products using excellent service.
• Maintain knowledge of products, processes, offers and promotions using Knowledgebase and training materials.
• Use computer systems efficiently across multiple platforms.
• Provide feedback from customers to improve the experience.

Skills

Customer service

Communication

Attention to detail

Empathy

Job description

Eckoh is seeking part-time Customer Service Advisors to join our team, delivering excellent customer service across various client calls, including payments, lost property, bookings, and amendments. You will handle inquiries with professionalism, upsell related products, and adhere to data security standards, with training provided.

The role offers flexible scheduling with two weeks’ notice for shifts, and opportunities to contribute to ongoing process improvements while working with multiple