Customer Service Advisor

E&M Talent Partners Ltd; Bramhall; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

34 days off including birthday

Incentive trips to Vegas, Barcelona, &

Job summary

E&M Talent Partners Ltd is seeking a Customer Experience Executive in the United Kingdom. The role involves acting as a frontline ambassador, handling customer needs with professionalism and resilience, and delivering a high-quality service with a focus on problem solving.

No prior CS experience is required as full training will be provided, and the successful candidate will enjoy a competitive starting salary and excellent benefits.

Qualifications

• Previous customer service experience is preferred but full training will be provided.
• Strong written and verbal communication skills are essential.
• Excellent interpersonal skills to build relationships with customers and colleagues.

Responsibilities

• Deliver a world class customer experience.
• Act as frontline ambassador and first point of contact for customers.
• Manage all communications channels—WhatsApp, emails, calls, and online reviews.
• Complete HR related enquiries and provide employment references when needed.
• Process end of contract journeys including pension and holiday pay refunds.
• Explain payments, expenses and payslips to customers clearly.

Skills

Customer service

Communication skills

Relationship building

Job description

Customer Experience Executive

Would you like to be part of an employee owned business who has been voted in the UKs top 50 best small companies to work for? This is an organisation that really prides it'self on its employee culture which is at the forefront of everything it does.

As a Customer Experience Executive you will be tasked with working in a fast paced enviroment where you are tasked with representing the business as a frontline ambassador, been the first point of contact for all of their customers needs.

Delivering a service for our customers with passion, commitment and resilience whilst displaying the fundamental customer service principals in a courteous and professional manner is a minimum requirement for this role. Being able to work under pressure either individually or as part of a team the role suits itself to an outgoing person who relishes the opportunity to build amazing customer relationships, solve problems and handle the more complex queries whilst remaining calm and professional in a fast-paced customer service setting.

You dont neccessarily need to have previous CS experience as full training will be provided but you must have the right attitude to work.

As well as a fantastic starting salary, the company has some superb benefits which inc 34 days hol + birthday off, Incentive trips to places like Vegas, Barcelona and New York, Brand new office with games room, bar and flex working space, fresh fruit and smoothies, access to employee healthcare.

Duties

• Deliver a world class customer experience
• Act with honesty and integrity when delivering service support
• Managing all communication lines - WhatsApp, emails and calls and online presence - Trustpilot and Google Reviews
• Completing HR related enquiries - confirming employment status to HMRC and completing references
• Processing the end of contract journey - pension and holiday pay refund before P45ing
• Educating and enlightening queries relating to payments, expenses and payslips
• Facilitating financial success by providing access to pensions and employee benefits portal

Benefits

• inc 34 days hol + birthday off
• Incentive trips to places like Vegas, Barcelona and New York
• Brand new office with games room, bar and flex working space
• fresh fruit and smoothies
• access to employee healthcare