Customer Advisor

Boots UK; Frome; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading pharmacy retailer is seeking a Customer Advisor to ensure a great shopping experience. You will assist customers, promote products, and maintain store presentation. This role is open to all experience levels and offers comprehensive training. With a pay starting at £12.40 per hour, the position also includes employee discounts and a generous benefits package.

Benefits

Generous employee discounts

Discretionary annual bonus

Flexible benefits scheme

Access to 24/7 counselling

Qualifications

• Need to excel in a varied environment, working at pace.
• Able to communicate and listen effectively.
• Enjoy working as part of a team.

Responsibilities

• Help customers feel at ease and answer their questions.
• Promote in-store offers and ensure product displays are correct.
• Ensure the store is clean and presentable.

Skills

Customer care

Team collaboration

Communication

Listening

Variability in pace

Job description

Overview

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

Responsibilities

• Help our customers and put them at ease; listening to find out more about them, answering questions and giving great advice on our products, recommending items they hadn't considered or simply offering a basket.
• Get to know our in-store offers and schemes and promote them – the more info we can give our customers the better.
• Help our stores run smoothly – ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with stock in the stock rooms.
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
• You will be provided with award winning training accredited by the Institute of Customer Service.

Qualifications

• Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.
• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

Desirable skills

• Experience providing customer care and delivering great customer service, but this is not essential.

Benefits

• The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
• We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
• Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots? At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.