Customer Advice and Support Worker

North East Combined Authority; Tees Valley; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Middlesbrough Council’s Housing Solutions Service is recruiting a Customer Advice and Support Worker for the Front Door Team in Middlesbrough. You will support residents with housing, homelessness and domestic abuse, coordinating access to services, and creating tailored support plans to help people move forward.

The role offers blended working (home and office where appropriate) and collaboration with Adult & Children’s Social Care and Public Health to improve outcomes.

Job description

We have an exciting role on offer within our Housing Solutions Service as a Customer Advice and Support Worker.

At Middlesbrough, we truly live our values and incorporate them into everything we do. We are passionate about improving the lives of our residents, focused on achieving best outcomes and creative in the way we work with customers, ensuring they get the best support available.

We are looking to recruit staff within the Front Door Team who have the drive to help improve and contribute to the Homeless Service’s vision, have experience of working effectively with a range of services and have the skills, passion and resilience to work creatively with service users who are accessing a number of services and need ongoing support in relation to Housing, Homelessness and /or Domestic Abuse.

This is an exciting time for Middlesbrough Council’s Homeless Service in the Front Door Team which integrates council staff and partner organisations and provides a range of support and interventions in relation to service users who need support with Housing Support, Homelessness, Domestic Abuse and Substance misuse.

The Front Door Team is an integrated service, which means that a number of support services are working together and using a shared case load management system. This makes it easier for service users to get access to services they need so they receive the right support and easier for council staff and partner organisations to work together and share information to improve outcomes for service users.

It is recognised that sometimes service users need help in several support areas. Working with a multi-disciplinary approach, the teams aim to react quickly to those needs, developing risk assessments and support plans to address those needs appropriately.

The team will work alongside other services including Adult & Children’s Social Care and Public Health, to develop consistent pathways and effective processes. We have a range of opportunities which have become available within Front Door Team.

Whilst in post there will be development opportunities alongside flexible working with the option of a blended working environment (home and office where appropriate).

For further information about the Front Door Team or any of the amazing opportunities available please speak to Donna Rutter Front Door Team Manager on 01642 726555 or [e-mail]

Please note Middlesbrough Council do not currently offer sponsorships.

The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.