Customer Admin & Scheduling Specialist (Hybrid)

Chubb Fire & Security; Belfast City District; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Company pension

Cycle to work

Employee referral scheme

Life assurance

Benefits platform discounts

Free mortgage advice

Bravo scheme

Health & wellbeing resources

Job summary

Chubb Fire & Security in Belfast (BT3 9BW) is hiring a professional Administrator to join a small team on a permanent, full-time basis. You will be the main contact for service visits, maintenance, and account enquiries, coordinating appointments and documentation.

The role offers 37.5 hours per week, with an office-based start and potential move to hybrid working 2 days from home; benefits include pension, cycle to work, life assurance and health resources.

Qualifications

• The ideal candidate will have experience of dealing with customers,
• Strong attention to detail and a willingness to learn.

Responsibilities

• Log and dispatch maintenance work orders for customer accounts
• Create small works jobs in JDE, ensuring relevant costs and purchase orders are included
• Proactively identify scheduling conflicts, missing information or potential service issues and take appropriate action to minimise disruption to the customer through engineer schedule planning
• Act as a professional and helpful point of contact for customers regarding service visits, maintenance, appointments and general account queries
• Handle customer concerns, cancellations, disputes, credits and reinvoicing requests in accordance with company procedures
• Maintain customer accounts with keyholder updates and manage customer data-change forms
• Account administration – arranging purchase orders for service calls and contract renewals and process contract price changes

Job description

Chubb Fire & Security in Belfast (BT3 9BW) is hiring a professional Administrator to join a small team on a permanent, full-time basis. You will be the main contact for service visits, maintenance, and account enquiries, coordinating appointments and documentation.

The role offers 37.5 hours per week, with an office-based start and potential move to hybrid working 2 days from home; benefits include pension, cycle to work, life assurance and health resources.