Administrator

0804 Chubb Fire & Security Ltd; Belfast City District; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Company Pension (5% matched)

Cycle to Work Scheme

Employee Referral Scheme (£1,000)

Life Assurance (4 x Basic Salary)

Discount Platform

Mortgage Advice

Bravo scheme

Health & Wellbeing Resources

Job summary

Chubb Fire & Security is seeking an Administrator to join a small Belfast team on a permanent, full-time basis. The role involves providing a professional service to customers, coordinating service visits, and handling account inquiries.

Offered benefits include a pension, generous holiday, cycle to work, referral scheme and life assurance. The position transitions to a hybrid working model after an initial in-office start, with 37.5 hours per week, Monday to Friday.

Qualifications

• Experience dealing with customers and providing a responsive service.
• Strong attention to detail and accuracy in documentation and orders.
• Excellent organisational skills and ability to handle multiple tasks.
• Proficient with Microsoft Office (Outlook, Teams, Excel) and able to work independently.

Responsibilities

• Log and dispatch maintenance work orders for customer accounts.
• Create small works jobs in JDE, ensuring costs and purchase orders are included.
• Identify scheduling conflicts or missing information and act to minimise disruption.
• Act as a professional point of contact for customers regarding visits, maintenance and queries.
• Handle customer concerns, cancellations, disputes, credits and reinvoicing requests.
• Maintain customer accounts with keyholder updates and data-change forms.

Skills

Customer service experience

Administration

Service coordination

Scheduling/planning

Tools

JDE

Job description

Join the team that protects our world. Here at Chubb Fire and Security (part of the APi group), we are looking to for an Administrator to join our small team based in Belfast (BT3 9BW) on a permanent, full‑time basis.

About Us, Our Culture & What We Can Offer You

Here at Chubb, we view leadership and leadership development as our most powerful strategic advantage and the best way to invest in our people. People are at the heart of everything we do, and your well‑being is important to us. That’s why we protect people first and are committed to keeping you safe, secure, and happy in your career. As our presence across the globe increases, we are striving to become the #1 people‑first company in the world.

We have an exciting future ahead filled with lots of opportunities for you to grow and develop. Together with your help and desire, we can grow together and make the world a safer place.

Salary and Benefits

• Up to £28,000 per annum (depending on experience)
• 25 days holiday, plus bank holidays
• Company Pension (5% matched)
• Cycle to Work Scheme
• Employee Referral Scheme (£1,000)
• Life Assurance (4 x Basic Salary)
• A Central Benefits Platform offering a wide variety discounts
• Free Mortgage Advice
• Bravo scheme: Incentivising high achieving employees
• Health & Wellbeing Resources

What you'll be doing as Administrator

You will provide a professional and responsive service to our customers, acting as a key point of contact for service visits, maintenance activities and account enquiries. You will take ownership of customer requests from initial contact through to completion, ensuring customers are kept informed and that appointments, documentation and operational requirements are coordinated effectively.

Responsibilities

• Log and dispatch maintenance work orders for customer accounts
• Create small works jobs in JDE, ensuring relevant costs and purchase orders are included
• Proactively identify scheduling conflicts, missing information or potential service issues and take appropriate action to minimise disruption to the customer through engineer schedule planning
• Act as a professional and helpful point of contact for customers regarding service visits, maintenance, appointments and general account queries
• Handle customer concerns, cancellations, disputes, credits and reinvoicing requests in accordance with company procedures
• Maintain customer accounts with keyholder updates and manage customer data‑change forms
• Account administration – arranging purchase orders for service calls and contract renewals and process contract price changes

Working Hours

37.5 Hours Per Week | Mon-Fri | 9am – 5pm. You will be expected in the office full‑time to begin with. Over time you can transition to hybrid working with 2 days from home.

What we would like you to bring to the role

The ideal candidate will have experience of dealing with customers, strong attention to details and a willingness to learn. You will:

• Strong telephone manner and confidence handling a variety of customer queries
• Previous experience in customer service, service coordination, scheduling or administration role desirable
• Excellent organisational skills, with the ability to manage multiple tasks and changing priorities
• High level of accuracy and attention to detail, particularly when entering work orders and customer data
• Ability to work calmly and effectively in a busy, reactive environment
• Good written communication skills and confidence communicating with customers and internal stakeholders
• Competent user of Microsoft Office, particularly Outlook, Teams and Excel
• Ability to work independently while also contributing positively to a team

Additional Information

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems.

Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies.

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

#BR-CB When you join Chubb, you join a business that has been providing fire safety and security solutions and services for more than 200 years. This heritage inspires us to be innovative; we’ve become experts at adapting to new technologies and now work for organisations of all sizes and sectors around the world.

We do this without ever losing our human touch. Our localised, personal service is delivered through an expansive global network that includes 12,000+ experts, each one focused on protecting, securing and optimising facilities and operations.