Customer Accounts & Orders Coordinator

Morgan Jones Recruitment; Chestfield; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonus scheme

Matched pension contributions

Life assurance

Enhanced family-friendly policies

Employee assistance programme

Subsidised staff restaurant

Holiday purchase scheme

Cycle to work scheme

Electric vehicle salary sacrifice"

Discounted gym membership

Free onsite parking

Ongoing training and development

Job summary

Morgan Jones Recruitment on behalf of our client in Whitstable, Kent, seeks a Customer Account Coordinator for a 12-month FTC. During probation the role is fully office-based; after probation a hybrid pattern will apply, with three days in the office and two days home-based.

You will handle customer inquiries, prepare quotations, process orders and support the full order lifecycle, building strong relationships with customers and internal teams to ensure timely delivery.

Qualifications

• Prior experience in customer service, sales support, account coordination, or a similar customer-facing role.
• Strong communication and relationship-building skills.
• Excellent organisational skills and attention to detail.
• Good commercial awareness and confidence working with pricing and quotations.
• Strong IT skills, including Microsoft Office applications.
• Ability to work proactively and manage multiple priorities.
• Experience within manufacturing, engineering, or technical environments would be advantageous.

Responsibilities

• Process customer quotations and sales orders in line with KPIs.
• Build and maintain strong customer relationships, providing outstanding service at every stage.
• Prepare accurate quotations, pricing, and lead times using internal systems and procedures.
• Proactively follow up quotations and support order conversion.
• Monitor and manage customer orders through to shipment.
• Communicate regularly with customers throughout the quotation and order lifecycle.
• Liaise with Commercial, Procurement, Product Management, and other internal departments.
• Investigate and resolve customer complaints where appropriate.
• Identify opportunities for cross-selling and up-selling products and services.
• Support Business Development Managers with customer and order information.
• Maintain accurate records and customer data within company systems.

Skills

Customer service

Sales support

Account coordination

Customer-facing

Microsoft Office

Tools

Microsoft Office

Job description

Morgan Jones Recruitment on behalf of our client in Whitstable, Kent, seeks a Customer Account Coordinator for a 12-month FTC. During probation the role is fully office-based; after probation a hybrid pattern will apply, with three days in the office and two days home-based.

You will handle customer inquiries, prepare quotations, process orders and support the full order lifecycle, building strong relationships with customers and internal teams to ensure timely delivery.